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help! internet issues

Shellywelly Avatar
6y, 8m agoPosted 6 years, 8 months ago
Don't know if this is a virus or something to do with my internet provider.

I can't get on any websites apart from HUKD and Google. Everything else is saying connection problems. The internet status states local and internet so that looks ok...

Anyone have any ideas??
Shellywelly Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
It could be a DNS problem.. Can you get to http:///www.gladdymedia.com if not, how about http://205.186.184.66 ?

Both should show the same page - but the first requires your DNS to be working, and the second doesn't - the reason hotukdeals and google are working is because you visit them often and their DNS result is cached (stored temporarily)
#2
Yeah I can get on the second one.

Whats a DNS problem?
1 Like #3
Okay - that means your ISP's DNS servers aren't working.

DNS translates easy to remember names of websites to their technical IP, or internet address.

If you've tried restarting your computer, try restarting your router or modem (just unplug it and plug it back in) and see if that helps, otherwise you can contact your ISP about it.

Be warned though - restarting your computer or modem could possibly mean it'll forget google and hotukdeals too, so you wouldn't be able to get back here.

An alternative is to switch to using opendns for your dns (which i do!) but that isn't something thats incredibly simple to do.. It depends if you're confident enough to change settings on your computer - http://208.69.38.160/start will give you information on how to do it if you feel brave :)
#4
Many Thanks for your help. I have tried restarting comp made no difference. I'll look at your link and see if I can figure it out if not i'll risk swiching off modem.

Thanks again!
#5
Shellywelly
Many Thanks for your help. I have tried restarting comp made no difference. I'll look at your link and see if I can figure it out if not i'll risk swiching off modem.

Thanks again!


No worries! Hope it helps - obviously calling you ISP is an option, but i know how painful that experience usually is.. hence why i use opendns, you don't have to worry :)
1 Like #6
download from another computer or yours if it allows/ run malwarebytes and scan for dns hijack . If you got one it will find it and fix it.

http://dw.com.com/redir?edId=3&siteId=4&oId=3000-8022_4-10804572&ontId=8022_4&spi=ca9952a1882e7bfa68f6e8a65f786a9e&lop=link&tag=tdw_dltext<ype=dl_dlnow&pid=11356312&mfgId=6290020&merId=6290020&pguid=3eiqbQoPjF0AADxIcPsAAAEV&destUrl=http%3A%2F%2Fdownload.cnet.com%2F3001-8022_4-10804572.html%3Fspi%3Dca9952a1882e7bfa68f6e8a65f786a9e%26part%3Ddl-10804572

BTW the first Link will never work ///

razord
It could be a DNS problem.. Can you get to http:///www.gladdymedia.com if not, how about http://205.186.184.66 ?

Both should show the same page - but the first requires your DNS to be working, and the second doesn't - the reason hotukdeals and google are working is because you visit them often and their DNS result is cached (stored temporarily)
#7
dontasciime
BTW the first Link will never work ///


Not too sure what you mean - i used that to diagnose that it was a DNS problem. The first link will work if DNS was working :)

Edit: Oh, i see.. I typoed a third slash. In safari, chrome and firefox at least, it still works :P - and actually, hotukdeals made the link http:/ - which works in IE, too :)
#8
^yeah link had extra / in link eg http:/// which will not work in IE8
1 Like #9
My son always tells me to check sites out at http://downforeveryoneorjustme.com if I say they are not working.

But that doesn't help if you can't get there :-(
1 Like #10
(off the top of my head)

control panel -> network -> double click on your lan adapter -> properties -> tcp/ip

change primary dns server to 208.67.220.220
secondary to 208.67.222.222

should switch you to open dns.

sorry i cant be more precise, that's just from memory and i'm on my mac. the dns server addresses are definitley right however.
#11
:thumbsup:208.67.222.222
208.67.220.220
#12
razord
Okay - that means your ISP's DNS servers aren't working.

DNS translates easy to remember names of websites to their technical IP, or internet address.

If you've tried restarting your computer, try restarting your router or modem (just unplug it and plug it back in) and see if that helps, otherwise you can contact your ISP about it.

Be warned though - restarting your computer or modem could possibly mean it'll forget google and hotukdeals too, so you wouldn't be able to get back here.

An alternative is to switch to using opendns for your dns (which i do!) but that isn't something thats incredibly simple to do.. It depends if you're confident enough to change settings on your computer - http://208.69.38.160/start will give you information on how to do it if you feel brave :)


Wasn't sure what to do when got to this website clicked the open DNS and it went back to connection problems :?
#13
baconsandwich
(off the top of my head)

control panel -> network -> double click on your lan adapter -> properties -> tcp/ip

change primary dns server to 208.67.220.220
secondary to 208.67.222.222

should switch you to open dns.

sorry i cant be more precise, that's just from memory and i'm on my mac. the dns server addresses are definitley right however.


Thanks for this, Did it all i think but no luck didn't make any difference :?
#14
ave you scanned for a dns hijack or somekind of malware with malwarebytes yet ?
#15
Yay all working fine now - I did the DNS open thing nothing changed. So I shut down and unplugged modem for a hour. And all working so could be the unplugging modem or the DNS thing.

But thanks everyone for your help!
banned#16
Shellywelly;8335003
Yay all working fine now - I did the DNS open thing nothing changed. So I shut down and unplugged modem for a hour. And all working so could be the unplugging modem or the DNS thing.

But thanks everyone for your help!

this was exactly what you should have done in the first place. Happens to most of us and it isnt risky to unplug it:-D.

BTW, 1 minute unplugged would have sufficed! :w00t:
#17
csiman
this was exactly what you should have done in the first place. Happens to most of us and it isnt risky to unplug it:-D.

BTW, 1 minute unplugged would have sufficed! :w00t:


I know but didn't want to unplug it incase I couldn't get back to HUKD! :p
banned#18
Shellywelly;8336020
I know but didn't want to unplug it incase I couldn't get back to HUKD! :p

resetting your modem is always the first thing you should try. The HUKD pages you were viewing were stored on your PC anyway so you could still view them even with your modem off! :?
#19
Had that not been done already :lol seems not was only the computer

edit

Shellywelly
Many Thanks for your help. I have tried restarting comp made no difference. I'll look at your link and see if I can figure it out if not i'll risk swiching off modem.

Thanks again!

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