Hi all - I hope someone can help.
I purchased a Wacom Cintiq 12wx graphics tablet from shop X, it is a pretty poor device considering its price tag and doesnt perform well. This of course is my opinion and I have spent a day trying to set it up correctly, but to put it simply Im not happy with the purchase and wish to return it for a refund under the distance selling law.
Now after a day on the phone the customer service agent simply kept saying they cant accept a return that has been used. Bearing in mind that there online store sells "customer return items" with 6 months warranty.
Also there only advice was to speak to Wacom if I had issues - they even went as far as contacting Wacom on my behalf to ask them to phone me about my "issues".
I did have to tell shop X why Im returning item and this was not good enough. They simply kept saying youve used it, youve opened it yada yada...
Im I right in thinking that I can simply return it within the 7 day cooling off period because Im not happy with my purchase. Of course at my expense?