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help, macbook won't charge

morales Avatar
7y, 11m agoPosted 7 years, 11 months ago
got back from holiday, i had left my macbook on sleep, and as expected the battery was depleted. plugged it in the charger, power it up, everything works fine... except that the battery won;t charge, its stuck on 0%, so as soon as i unplug it, it powers off.

read on the internet that its happened to a couple of people who hadn't found a fix.

now i have an issue, my limited applecare expires in febuary, but i can't get to an apple store any time soon and i'm told i dont have a telephone service. I looked at upgrading my applecare however shock horror, it costs £195??? is it worth getting?

also need the computer over the exam period in january, how fast will they fix it?
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morales Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
sure battery in properly. my daughter dropped mine and battery looked to be in, but on closer inspection it had come out.
1 Like #2
I went to the apple store when my battery wasn't able to power my macbook pro on it's own. (Similar problem to yours except mine said 100%)
It was over a year and half old and I had never purchased any apple care or extended warranty yet they gave me a free instant replacement battery.
Apple has good customer service. It's likely they'll do the same for you.
Don't upgrade the applecare.

Also have you tried leaving the power cable in and the battery for a while? Might just need warming up before it wants to charge.
How many lights show on the back of the battery?
#3
Magic_monkey
I went to the apple store when my battery wasn't able to power my macbook pro on it's own. (Similar problem to yours except mine said 100%)
It was over a year and half old and I had never purchased any apple care or extended warranty yet they gave me a free instant replacement battery.
Apple has good customer service. It's likely they'll do the same for you.
Don't upgrade the applecare.

Also have you tried leaving the power cable in and the battery for a while? Might just need warming up before it wants to charge.
How many lights show on the back of the battery?


thanks for the info

no lights on the battery ,i have removed it and put it back in but no change. normally the white box thing on the charger cable is fairly hot yet its only moderately hot this time.
#4
What colour is the light on the magsafe connector?
#5
green
#6
Hmmm.. does sound like your battery is completely dead.
Best go to an apple store when you next can and explain your situation to them.
Hopefully they will sort you out.
#7
i live in oxford so i'd either have to go to bristol or london
1 Like #8
Have you tried Zapping the PRAM??

Resetting PRAM and NVRAM

1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.

If you run the battery too low and go past the warning it can fall into a sleep status and completely confuse the battery (so to speak) resetting the above has fixed this type of problem before.

Don't worry its none destructive, no work will be lost. Chances are its the first thing an Apple Techy will try.
#9
Celticsun
Have you tried Zapping the PRAM??

Resetting PRAM and NVRAM

1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.

If you run the battery too low and go past the warning it can fall into a sleep status and completely confuse the battery (so to speak) resetting the above has fixed this type of problem before.

Don't worry its none destructive, no work will be lost. Chances are its the first thing an Apple Techy will try.


thanks but it hasnt worked unfortunately
#10
Lack of "Telephone service" shouldn't matter, that's just for walking you through software problems anyhoo. If it's a hardware problem (which it sounds like it most certainly is) then they should point you in the direction of your nearest Apple approved service provider when you call.

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