Hi everyone, looking for some help on how to handle a situation with my mobile contract with Three. I feel like I have been totally "done" by Three here and need some advice.
6 months ago, I took out a 6 month contract with Three - incidently it was a deal posted on this site. I called them today to get a PAC code only to be told that I was on an 18 month contract and would have to pay over £200 to get out of it.
Here are the facts:
1) I took out what I believed was a 6 month contract in July. Three tell me that it is an 18 month contract now.
2) My original documentation states 18 month contract, I called them when I got this and the person on the phone confirmed that all 6 month contracts are in fact 18 month contracts which you can get out of at no cost after 6 months and that I should not be concerned.
3) When I took out the deal through the Three web site, the handset I chose was ONLY available on the 6 month tarrif. Three say this does not prove anythng.
I really am looking for any advice on this. I have never had a problem with Three but after this I am so dissapointed.
I feel like I have been totally shafted by Three. :-(.