Hello! I purchased a bed from furniture123 in october last year and it was delivered at the start of december. It was a new divan and mattress. Read instructions etc which said turn the mattress over weekly and around alternate weeks etc, which I have done. But I have a problem. The fillings have settled as the instructions said they would, but only in the middle of the bed. The top and end of the mattress stick up and so it looks like the fillings havent settled on the head or the end and are too puffed up. This looks horrible and im worried about the bed long term if it gets worse.
Furniture123 customer service is non existent and I have sent them 5 emails and a letter, but they have completely ignored me!!!!
Now I dont know what to do. The bed has tufts in it, and the tufts at the ends are much wider than all the other tufts (if that make sense!) The other tufts are all about a few inches long, but at the end the tuft is about 6 inches from the edge of the bed, which may be the problem? I dont know!!