if anyone know the corect way to proceed please help me..
Basically friend of o/h did a large job in a business premises-so commercial-total invoice over £10000. On completion 6 weeks ago he was told the insurance were paying..he has not overcharged on this job as parts were £8000. Everytime he has called the insurance they have told him the cheque will be issued soon and they have seiously messed him about (never called him back etc)
He has asked for my help-i have called them and been told similar, but have said i expect a date when the cheque will be released by days end or i will have to escalate. This is serious as the cash flow is causing him loss of work and potentialy his home soon.
Q-can he charge interest? if so how much and fom when
Q-who is responsible? should i be talking to the director of the company?
ANYONE WHO KNOWS PLEASE HELP