Need some advice on this before I blast them in the morning.
Ok I'm with Sky for my Phone Line & Broadband, the phones fine but not been having a good time with my broadband so I wanted to swap over to Bethere for my broadband, I was told that I have to have a BT enabled line as the line I have was taken by sky.
So I contacted BT on the 18/10/2010 to set up a new account with them, as I already had a working line they said that no there would be no charge, they said that my line would change over on the 2/11/2010 and that the broadband would also go off to enable me to sign upto be.
However after going through all the hidden charges I worked out that it would cost me around £21.50 per month (12 month contract too) so the sales person said that I can cancel the order if I change my mind upto the 1/11/2010
After having chosen words with my partner I decided to cancel the order basically within an hour of the original call, I was given a cancellation reference and they said that my order is now fully cancelled.
I was told that I could track my order on their website so I thought I would see if they had cancelled it, it was still live on the day so I thought I'd give it a day or two for their systems to update.
I left it until thursday and it was still live, so I contacted BT again and asked them to double check, they confirmed that the order wasnt cancelled and had been rejected, after another 5 mins of explaining they once again said it had been cancelled.
A few days past and I received two letters, one from BT confirming my order and switch over date and one from sky saying sorry that your leaving us, I just ignored the BT one as I thought it was sorted, but I contacted sky just to tell them NOT to let BT take my line.
The chap at sky said not to worry as there is nothing on my account that says the line is due to be taken by BT, he told me not to worry.
On the 2nd of November, YOU'VE GUESS IT, my Line has moved over to BT, I've also lost all broadband connection.
Nothing has been debited yet from my bank account but I'd need a little advice as to what to do next.
I was going to ring BT 1st and tell them, but how are they going to sort this mess out.
Help please (Currently on a Mobile Broadband Dongle)
Just to add that my other half has gone mad, as she cannot access facebook or pay her bills online, as I result I'm now sleeping in the spare room!!