So heres the situation...
I moved out of a flat in August, had VM BB size M, Telephone M and TV XL with HD box and extra set top box - used to pay £40.50/mnth. When I left the flat and moved in to my parents temporarily VM made me pay for disconnection, and promised that they would refund these fees when I moved into the house I was waiting to complete on.
I'm getting the house next Friday, and called VM to see about getting re-connected. At first the girl said that we wouldn't get any refund of the disconnection fees as it's been over 29 days, then she backed down and said she would refund them. The only problem is if I want to continue to use them the line rental will go up to £46/mnth, and I wil loose the extra set top box unless I pay £5/mnth more (£51/mnth)
She said this is becuase they no longer do BB size M, but I remember getting a letter before I moved saying I would get the upgrade to 10MB (size L) for free, so don't see why they are now charging more, and I'm not bothered about loosing the extra box, just dont want to pay more than I used to (was hoping by loosing 1 box I'd actualy pay less!)
She says I need to speak to retentions, and they are going to call me, just wondering what should I say, and what deal I can resonably expect to get. I've already worked out we may be better off signing up as new customers (girlfriend has a different surname and never been a VM customer) but would loose any disconnection fee and have to give back the HD box we paid for 12 months ago, but would get £65 quidco, 2 months fee TV & BB and £20 account credit, plus hopefully the new HD box and a free wireless router.
Any advice would be greatly appreciated..