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help needed with complain against a garage

sme24185 Avatar
6y, 7m agoPosted 6 years, 7 months ago
hi people,
i not bore you with all the little details but had 2 cars since june 09, got a pug 06 in june started off ok but by oct 09 i had a a5 sheet of paper full of problems from little things from cd player to brakes.

so (nov09) i complained and they said they take the pug 06 back but ill have to pay £2k back on the finance cause i had it 6months but i think that wrong as i wanted the car but after all these problems i didnt want it any more. (They told me i had to pay that cause of the value of the car has dropped in 6months, but thats no my fault the problems with the car)

so i got a astra sri 08 in nov and until march 10 it was ok till took it in to vauxhall not the garage i got it from to find out speed sensor had gone and brake pads and discs 90% worn which i was told no way was it done in the 6months ive had it, as ive only done 1500miles from when i had it.

so garage said vauxhall lieing to me and said they sort it if they bad?but if not they not.

cut to the chase from july 09 ive rang them 61 times, and been on the phone 294mins
broke down in the pug 307 waiting for 7hrs,
been to the garage 5 times (50 miles each way) = 500miles
£2k down from changing cars

told to go to lookers, and trading standard, papers, but would i get any where?
is there anything else i can do?

thanks for all your help
sme24185 Avatar
6y, 7m agoPosted 6 years, 7 months ago
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#1
Maybe it's just me but I don't really understand your complaint fully? Perhaps check the wording of your post.
#2
my point is i have had 2 cars within this time and want some sort of rebate back off them for all the time being down in phone calls, and i want to no why i should pay the £2k to change cars when it wasnt my fault with the car ,and then getting a car again with faulty brakes which should of been picked up when they done the checks
to have 1 faulty car maybe but to get 2 faulty cars i dont think thats right
#3
sme24185
and then getting a car again with faulty brakes which should of been picked up when they done the checkst


90% used means 10% left... the brake are not faulty, brake pads are a wear and tear item and you should expect to replace when required.

A pair of pads are only £20 and around 20 mins to fit...
#4
hmmm......are the cars used or new?

I would not part with any money and go to trading standards. Threat them first with this first, may not come to going to standards.

Agree with NickT tho: brakes can be worn down quicky, depending on their quality and your driving style.
#5
sme24185
my point is i have had 2 cars within this time and want some sort of rebate back off them for all the time being down in phone calls, and i want to no why i should pay the £2k to change cars when it wasnt my fault with the car ,and then getting a car again with faulty brakes which should of been picked up when they done the checks
to have 1 faulty car maybe but to get 2 faulty cars i dont think thats right


What was wrong with car 1? Has that been closed off and is it an irrelevant issue anyway?

What was wrong with car 2?
#6
well i had to pay the £2k to get the astra. but keep getting problem the garage.
would lookers and trading standards do anything?
#7
list of problems with pug 307 car 1, from brakes to cd player playing up
car 2 astra brakes are 90% worn but was told it should of been picked up before i had it
#8
Am also confused!!! Op - I dont think you have had the SRI for 6 months yet? Exchanged it in November 2009 and problems 'the size of an A5 sheet!?!?!?' in March 2010. Could you not quite fill in an A4 sheet then? Seriously though, surely you had a warranty with the car. I would have thought that a warranty would have covered the electrical issue, i.e. speed sensor? Although to be fair it would not cover pads and discs (fair wear and tear exclusions). Seems you are having bad luck with your cars. If you purchased your SRI from an approved dealer, it would have been through a Used Approved process before being retailed. If this is the case, approach the original supplying dealer and ask them for a copy of the Used Approved checklist which would then show the original discs and pads thicknesses and any work carried out.
#9
90% worn yes but ive only done 1500miles from when i got it in nov
the garage said they do a 100 point check and look at it highly do to all the problems with the 1st car which i think was fair but to be told off vauxhall its been done long before i had it
#10
this check list
can i get that from this garage or would it only be from approved garages eg for, vauxhall etc
#11
sme24185
90% worn yes but ive only done 1500miles from when i got it in nov
the garage said they do a 100 point check and look at it highly do to all the problems with the 1st car which i think was fair but to be told off vauxhall its been done long before i had it


Brakes wear, why would they have picked it up?
#12
When the original car kept having issues who paid to get them sorted?
#13
RickT
90% used means 10% left... the brake are not faulty, brake pads are a wear and tear item and you should expect to replace when required.

A pair of pads are only £20 and around 20 mins to fit...


true but the discs are worn aswel and are a bit more pricey,your right the garage didn't have to replace the brakes as they were legal but morally selling when 90% worn and knowing they have to be replaced in weeks is not good,then again when has morals been involved in the motor trade.

always check what you can before you buy, im sure they would have replaced them if you had spotted it too get the sale.
#14
if you buy a car £9k and 6months down line you have 90% worn, new speed sensor, would you be happy?
#15
well makes me think if they do check the cars?
to do 1500miles i no it aint been done while ive had it
im sure i wouldnt of worn them 5% in that time
#16
sme24185
if you buy a car £9k and 6months down line you have 90% worn, new speed sensor, would you be happy?


I wouldn't buy a car if I couldn't accept maintenance issues. Brakes wear and sensors can fail.
#17
it seems as if your looking for faults with your car!!

my dad used to always tell me "when you buy a second hand car your just buying someone elses problems"

brakes wear over time depending on driving some peoples quicker than others dont think this is something u can complain about!!x
#18
quizmaniac
true but the discs are worn aswel and are a bit more pricey,your right the garage didn't have to replace the brakes as they were legal but morally selling when 90% worn and knowing they have to be replaced in weeks is not good,then again when has morals been involved in the motor trade.

always check what you can before you buy, im sure they would have replaced them if you had spotted it too get the sale.


Even if the disc are thin, its upto the buyer to check that..... there are many services out there that will inspect a car for you, ie AA, RAC and provide you with a comprehensive report buy buying.

If the garage offer you any sort of warranty, then you have a case...... but read the exclusions first..
#19
You need to ask the supplying dealer (was it Lookers?) for a copy of the multi-point check sheet. As a matter of fact, you are meant to be handed this by the dealer when you purchase an Approved Used Car. As many have already stated, excessively worn brake discs and pads are something that are unlikely to be admitted or honoured by the garage as it would be difficult to prove that it is not down to your particular style of driving. They are perishable items which need replacement. I think if you push Lookers hard enough in relation to the hassle you have experienced, inconvenience caused etc you may get something from them. My angle would be to ask for your next service F.O.C. Keep pressing and I am sure you will get it.
#20
sme24185
if you buy a car £9k and 6months down line you have 90% worn, new speed sensor, would you be happy?


Yeah... I would replace the disc's and pads, and class the sensor as wear and tear... the garage could not of predicted the sensor would of failed,

In regards to the pads and discs.... how many miles are on the car now?

What is it exactly you want the garage to do? - Do you want them to agree to replace the disc and pads for you? replace the sensor or refund you?

Did the car have warrenty? the sensor maybe covered?
#21
so do you think im being fussy?
i understand that they wear but to be that worn surely they had to sort them before giving it me?
#22
Have you posted this before?
#23
sme24185
so do you think im being fussy?
i understand that they wear but to be that worn surely they had to sort them before giving it me?


Why? It's not a brand new car.
#24
See if you can find a solicitor to take on your problems on a no win/no fee basis. If you do, post his name on here because he'll have a queue a mile long if he's prepared to take on anything as hopeless as this. :thumbsup:
#25
got it at 21500miles its done 23k now. i no there no thing i can do about sensor.
vauxhall warrenty
#26
Goonieman
Have you posted this before?


Yes, thought it read familiar.
http://www.hotukdeals.com/item/632360/big-problem-with-car-s-anything-i-c?
#27
Shiner49
You need to ask the supplying dealer (was it Lookers?) for a copy of the multi-point check sheet. As a matter of fact, you are meant to be handed this by the dealer when you purchase an Approved Used Car. As many have already stated, excessively worn brake discs and pads are something that are unlikely to be admitted or honoured by the garage as it would be difficult to prove that it is not down to your particular style of driving. They are perishable items which need replacement. I think if you push Lookers hard enough in relation to the hassle you have experienced, inconvenience caused etc you may get something from them. My angle would be to ask for your next service F.O.C. Keep pressing and I am sure you will get it.


i understand but even if i had my foot on the brakes all the time it be hard to wear them 90% wouldnt it
#28
Just noticed: is that one of the cars in your avatar?
#29
sme24185
i understand but even if i had my foot on the brakes all the time it be hard to wear them 90% wouldnt it


Your assuming they were 100% when you bought the car though aren't you?
#30
no that was the car i had before
i wish i kept my scooby
#31
even if they was half worn ill be happy but to be 90 im not
#32
sme24185
even if they was half worn ill be happy but to be 90 im not


It was your choice to buy that car, you bought a used car and not a new car and therefore wear and tear was to be expected.
#33
But if they were 50% worn when you got the car that means they've worn 40% since you've had the car, would you find that acceptable?
#34
what in 1500 miles
NO!
#35
sme24185
what in 1500 miles
NO!


The car hasn't done 1500 miles but 23k or whatever exact figure you provided before.
#36
if a garage is to sell a car it has to be up to standard
surely?
#37
dcx_badass
Re-write the OP in a way that actually makes sense please.


Broadly translated "My second hand car is not as good as a new one".

Now that's a surprise. :roll:
#38
sme24185
if a garage is to sell a car it has to be up to standard
surely?


What do you mean by "up to standard"?
#39
sme24185
if a garage is to sell a car it has to be up to standard
surely?


Yes but from what you've said the brakes were fully functional at the time so the garage have done nothing wrong - if the brake pads were fully worn when they sold it and needing replaced at the time, then they should have replaced them. According to your other thread, the brake performance of the car is now very poor so I assume it wasn't like that when you bought the car. Have you not had the brakes replaced given it was a month since your last post?

When I bought my last car, it needed four new tyres within 2,000 miles however I didn't expect the garage to have replaced them before selling the car. For wear and tear items they should be checked before purchase and used to knock the price down if needed to account for the cost of replacing them.

Reading your other thread, you've said Vauxhall have offered to replaced the speed sensor for nothing so I can't really see what the problem is there.

John
banned#40
so what happened when you followed the advice in your other thread? Or did you not like the answers and decided to post again to see if you got different ones this time?

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