Can anyone please give me a pointer to where I stand legally on this issue please ?
I've had an Orange contract for 2 years and last November I took out a new contract for a further 2 years on an iPhone. No problems whatsoever until three weeks ago I totally lost the signal in the area where I live ( and so did a few friends in the same area). Three weeks later and after four calls to Orange customer services, still no signal. Orange tell me there is a fault with the transmitter covering my area and have given me two dates for full service to be resumed - which have passed by and still nothing has happened. So I'm basically stuck with an iPod touch when I'm at home and in the surrounding area.
Do I have the right to terminate my contract as I'm convinced that somewhere in the small print there must be a clause that Orange have to provide me with a signal in order for the phone to operate ?
Any advice would be welcome. Thanks.