Help! Panasonic Plasma gone wrong!! - HotUKDeals
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Help! Panasonic Plasma gone wrong!!

jayhab Avatar
9y, 5m agoPosted 9 years, 5 months ago
Oh dear!

We were watching TV last night, when the picture started to go all blocky - but not the way that Sky/Freeview goes blocky - it was only on one half of the picture. So we switched it off, and then back on, and now there's a permenant black bar on the right hand side of the screen!! There's also a colour bleed at the very far right hand side of the screen next to the black bar.

It's not that the picture has shrunk - like a 4:3 aspect - the black bar is actually over the top of the picture (or instead of it!)

It was only bought at Xmas, so should be covered by guaramtee - we're trying to get throught to the Dixons service centre today, but I was wondering if anyone out there had any idea what has happened to my pride and joy tv?

It's a TH37PX60b btw

:-( :-( :-( :-( :-(
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jayhab Avatar
9y, 5m agoPosted 9 years, 5 months ago
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Comments/page:
#1
looks like the colour was too bright for the screen. Plasmas cant handle a high colour freq.

You need to be carful with them or opt for an lcd.
#2
oh no!
Terminal then?
#3
t0mm
looks like the colour was too bright for the screen. Plasmas cant handle a high colour freq.

You need to be carful with them or opt for an lcd.


colour too bright for the screen????
i have never, ever, heard anything like this. not in any forum anywhere.
#4
Yeah, its something like that, it'll cause a burnout alot quicker.
#5
AN engineer will be phoning in the next 24 hours to arrange a visit!

It's really bugging me now - If they can fix it, what's the likelyhood of it occurring again!!
#6
heck its dixons. my mother bought a laptop from there, kept breaking down [5 years ago under the 5 year cover] its been sent back a record 32 times.
#7
t0mm
heck its dixons. my mother bought a laptop from there, kept breaking down [5 years ago under the 5 year cover] its been sent back a record 32 times.

What was wrong with it and what brand?
#8
HP

Just kept breaking down, litterally. Last time it went back we dropped it down the stairs by accident. They literally rebuilt the whole laptop and salvaged usable bits.

Hard drive would fail, screen would go faulty, Would crash on startup, which caused a hard drive failure, overheating, battery just dieing, charger dieing, the charger bit melting inside the jack :| i could list more and more.
#9
Well the tech guys came to see the TV, and had to phone into base as they'd never seen a fault like this one - Head tech bod on the phone confirmed that the main panel had failed!!

It'll cost them £2000 to replace, which due to their policies, they're going to do! Even though the TV only cost £750 when I bought it!

It's getting picked up on Friday.

Anyone had any issues with Dixons Group aftercare? - I know i've read horror stories about drivers not taking care of goods whilst in transit - but can't remember exactly which company it was being written about!!

Will I need to ensure it's wrapped up well, or will they take care of it? At present (aside from the fault) the TV is in pristine condition, and I'd like it to stay that way!

Anyone??
#10
£2000 to repair!!!

Why didn't they just give you a new telly worth £2000?
#11
I know - tell me about it!

I had heard that fact before! Plasma screens are notoriously expensive to replace.
Even the techie guys didn't know why they don't choose to simply replace the whole unit when the screen goes. But according to their policy, if within the original 12 month guarantee, the screen will get replaced (-charge I think goes to Panasonic) after the 12 months and into an extended guarantee (with retailer -i.e Dixons) it would get written off and a voucher issued to go and choose a new TV.

Crazy!

I take it the £2000 includes cost of original call-out, then pick up damaged unit, full test to ensure a new screen is required, source the replacement screen, shipping, fitting, testing, delivery back to customer etc etc - all charged back to Panasonic under the responsibilities of the guarantee. Screen itself probably is only a fraction of the whole cost with the remainder made up with creative accounting!!
#12
They do that because within the 12 months warranty the cost goes to Panasonic not Dixons, and to Panasonic a screen is cheaper than a whole TV as they make the things.
#13
Exactly - so anyone with experiences (hopefully good ones) of Dixons aftercare?
#14
I only have bad ones from customers back when I used to work for DSG, we'd obviously never hear about the good stuff so I can only assume there was some.
#15
Bah - 37" is too small anyway - tell them you want a refund :giggle:

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