I've been royally scammed on E-Bay, and PayPal have refused my claim - twice.
I won an auction for £200 of gift vouchers off a guy with about 75 feedback.
I paid £169.01 through PayPal using my Barclaycard Visa. Nothing had arrived after 10 days so I filed a dispute & opened a PayPal claim. The guy produced a tracking number which showed as delivered on the Royal Mail site. When I looked at the online POD it was a name & signature I didn't know, so I queried it with Royal Mail. The local sorting office followed it up for me and rang back to say that tracking number had been delivered to No. 7 as per the address on the package (I live at No. 27). The parcel didn't have an addressee so it was delivered to my neighbour who was surprised as she hadn't ordered anything - she opened it & there was a pack of paper file dividers which she threw away.
I rang PayPal with this information and left negative feedback on E-Bay which resulted in the guy being kicked off E-Bay, unfortunately too late to save others from falling for his scam. PayPal refused my claim, so I rang again, repeated the information and appealed their decision, saying that there were other cases the same & citing one other unhappy customer who had contacted me. They refused my claim again.
I rang Barclaycard to try to claim it back, but they say they don't cover PayPal transactions.
I rang PayPal again & they've said they can't help because there's a POD and they don't have the power to look beyond that.
I can't afford to lose that money, and I can't believe I'm not protected somewhere. I really need some advise on what to do next.