Help please, If i give a refund on ebay do i refund postage as well... - HotUKDeals
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Help please, If i give a refund on ebay do i refund postage as well...

mackenzie Avatar
7y, 3m agoPosted 7 years, 3 months ago
Hi, As above. I've never given a refund before and have heard about other people refunding the cost of the item only not the postage. Thanks for any help.
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mackenzie Avatar
7y, 3m agoPosted 7 years, 3 months ago
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1 Like #1
I think paypal will make you refund the cost of the item + the postage that you charged to send it out.
If you're a decent seller you might consider refunding the cost of the postage for the buyer sending the item back to you too but this is your call
1 Like #2
If you stated neither you decide
How would you want someone to deal with you is the way i'de look at it :thumbsup:
1 Like #3
hi

if they buyer chose to send it back due to it not being suitable then i wouldnt refund the postage if it was faulty then yes i would refund the postage and look at paying for there postage to send it back to you aswell
1 Like #4
If there's a problem with the item, then yes you should. If not, then it's up to you (unless it's through a Paypal dispute, as they'll make you refund in full)
#5
Evil_monkey
I think paypal will make you refund the cost of the item + the postage that you charged to send it out.
If you're a decent seller you might consider refunding the cost of the postage for the buyer sending the item back to you too but this is your call


louise.123
hi

if they buyer chose to send it back due to it not being suitable then i wouldnt refund the postage if it was faulty then yes i would refund the postage and look at paying for there postage to send it back to you aswell


midlandscomics
If there's a problem with the item, then yes you should. If not, then it's up to you (unless it's through a Paypal dispute, as they'll make you refund in full)


Thanks everyone, you've confirmed what i've been thinking :thumbsup:
1 Like #6
You would refund on paypal and any charges that paypal made would also be refunded and yes postage will also be refunded
1 Like #7
It all depends what the reason for refunding is as above.

If its your fault then refund everything.

If its buyer error,changing their mind for instance then no,just the item price.
#8
It was faulty so i'll definately refund postage....thanks
#9
mackenzie
It was faulty so i'll definately refund postage....thanks


Yeah, if it was faulty it's not the buyers fault, so they shouldn't really be left out of pocket :)
#10
Closed @ ops request. Thank you

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