HELP PLEASE PC Monitor not showing anything when the computer has booted up. UPDATED, SEE POST 15 - HotUKDeals
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HELP PLEASE PC Monitor not showing anything when the computer has booted up. UPDATED, SEE POST 15

Happysteveo Avatar
7y, 9m agoPosted 7 years, 9 months ago
I sold a pc(base unit only) on eBay, working fine, the chap got it today and he says the monitor is not showing anything. He's tried another monitor, still no joy, checked all the connections etc. Does anyone have any ideas? Will leave rep for all decent advice. Ta, Happysteveo.
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Happysteveo Avatar
7y, 9m agoPosted 7 years, 9 months ago
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1 Like #1
It could be something loose from getting chucked around by the delivery comp.

had similar problem with someones ram falling out, not fun when your paying postage back and fourth.
1 Like #2
If it powers on and you can hear that it boots up then possibly the graphics card has come loose in transit. Sounds unlikely though but it's worth opening the PC and reseating or pushing in the graphics card.
1 Like #3
Try pressing F5 as the computer is booting (i.e. just switched on). Then sellect either "safe mode" or "VGA mode" or "last known good configuration".

One of those ought to give a video feed to the monitor. Then it will be down to installing the correct video drivers if they are not already on the PC and resetting the screen resolution and frequency which is what is wrong. (your monitor is more capable than either of his!)

Regards,

John
1 Like #4
Does it have a graphics card AND a basic graphics connector on the motherboard base plate?

If so he may be plugging the monitor into the wrong connector.

He may not realise there is a graphics card and he is plugging it into the connector on the base plate of the motherboard.
1 Like #5
If the monitor is not displaying anything its going to be tricky knowing when to press keys...
I go along with just checking the graphics card, if the ram gets dislodged it wont boot.
Get the guy to test the monitor, if that works at least that would not have to come back.

Open the top, press all cards down and try again, if you know anyone with a diag card borrow it and it will tell you where its stopping, they are only about a tenner to buy anyway, Dealextreme or Maplins I reckon...

Just noticed you didnt sell the monitor...
1 Like #6
my old pc did that, tried swiching cables and two different moniters with no joy so bought a laptop the same day (can't live without a computer!) i randomly switched the pc on the next day n it was fine again! no idea y it happened and it hasn't happened since
1 Like #7
guilbert53;4746853
Does it have a graphics card AND a basic graphics connector on the motherboard base plate?

If so he may be plugging the monitor into the wrong connector.

He may not realise there is a graphics card and he is plugging it into the connector on the base plate of the motherboard.


This is a possibility. Also - you say when booted up - is it nothing on the display at all, or does it only go blank once Windows has started to load? If the latter, its probably just that the refresh/resolution in Windows is too high (so simply booting into VGA mode in the safemode (F8) menu will work).
#8
missp27
my old pc did that, tried swiching cables and two different moniters with no joy so bought a laptop the same day (can't live without a computer!) i randomly switched the pc on the next day n it was fine again! no idea y it happened and it hasn't happened since

forgot to mention that my problem was the pc wouldn't detect a moniter at all. given it to my daughter now so she's happy :)
banned 1 Like #9
jah128
This is a possibility. Also - you say when booted up - is it nothing on the display at all, or does it only go blank once Windows has started to load? If the latter, its probably just that the refresh/resolution in Windows is too high (so simply booting into VGA mode in the safemode (F8) menu will work).


^ just about to ask and suggest the same.
1 Like #10
guilbert53
Does it have a graphics card AND a basic graphics connector on the motherboard base plate?

If so he may be plugging the monitor into the wrong connector.

He may not realise there is a graphics card and he is plugging it into the connector on the base plate of the motherboard.


+1
#11
thanks everyone, still waiting for a reply from the chap, but will fire the ideas at him. I think the unit had onboard graphics.
#12
Happysteveo;4747046
thanks everyone, still waiting for a reply from the chap, but will fire the ideas at him. I think the unit had onboard graphics.


What monitor resolution were you using before you sold it? Was it clear from his message if it showed nothing at any stage, or just went blank after Windows started to boot?
1 Like #13
Like above lay money courier have trashed it but throwing it around....
#14
just spoke to the guy and he said he took it to a shop who opened it up and said it was a faulty lan card and charged him £30 to put a new one in. Does that sound right?
#15
Happysteveo;4759477
just spoke to the guy and he said he took it to a shop who opened it up and said it was a faulty lan card and charged him £30 to put a new one in. Does that sound right?


Honestly? No, sounds highly unlikely to me. Did it have on-board LAN? If so, even if the controller was broken (and there is no reason why its likely to be if it was working before, even given a rough transit), why would it stop an image being produced? Sounds to me to be more likely one of 2 possibilities

a) guy doesn't really know his bottom from his elbow when it comes to computers, computer shop have realised this and taken him for a ride

b) guy thinks you don't really know your **** from your elbow and is lying to try and get some money back...

Either way (a 'b' seems the most likely to me), I would be reluctant to refund anything - he should have sent it back to you for a refund rather that taking it to a computer shop without you asking him too if he wants any recompense from the seller.
1 Like #16
just spoke to the guy and he said he took it to a shop who opened it up and said it was a faulty lan card and charged him £30 to put a new one in. Does that sound right?

Theoretically possible, but highly unlikely.

It is far more likely that the graphics card moved out of it's socket and had to be pushed back in.

You are in a loose/loose scenario. Pay up and thank the God(s) he wasn't charged more.

Out of curiosity, when he first received the PC, was there a series of beeps on power-on?
#17
Most likely his monitor didnt support the resolution that tha PC was set to whcih would have whcih would only take tham a minute to fix, But they had to charge him something and nic cards are really cheap,
#18
Yeah that was when he said, don't know if it had onboard lan, this was my item description on eBay: 200321160531. He didn't mention any beeps when he was powering up. Why am I in a loose loose situation?
#19
He said they gave him the old lan card back, if that makes any difference to the situation at all?
#20
#21


So what does that mean in these circumstances then(sorry I'm a bit clueless)?
#22
Happysteveo
So what does that mean in these circumstances then(sorry I'm a bit clueless)?


You only need a Lan card if you motherboard doesnt have one,Yours did have one so there would be no need to fit a seperate card ,Even if someone had fitted one and it stopped working all you would have to do is is remove it and use the onboard,Cost nothing,
#23
tonyg1962
You only need a Lan card if you motherboard doesnt have one,Yours did have one so there would be no need to fit a seperate card ,Even if someone had fitted one and it stopped working all you would have to do is is remove it and use the onboard,Cost nothing,


So do you think some fibs have been told then?
#24
Happysteveo
So do you think some fibs have been told then?


I wouldnt like to accuse as i have never seen the PC,For all i know it may have had the Mobo changed at some point.It could be that he is lying or it could be that the shop has lied to him,The thing is i think he got a bargain as it is so i would only offer him half of the repair or return the PC for a refund as a matter of principle ,I
#25
Happysteveo;4763693
Why am I in a loose loose situation?


Because you are not there, to deal with it in person.

Is it really worth the aggravation arguing with this guy? I would just reimburse him and consider the case closed.

Personally I only sell small/cheap items on eBay. Big & expensive items I sell locally via Gumtree - so if something goes wrong I can deal with it person.
#26
tonyg1962
I wouldnt like to accuse as i have never seen the PC,For all i know it may have had the Mobo changed at some point.It could be that he is lying or it could be that the shop has lied to him,The thing is i think he got a bargain as it is so i would only offer him half of the repair or return the PC for a refund as a matter of principle ,I


Thanks, the mobo was never changed, I bought it new and all I have ever done to it is to put more ram in(which I took out before selling it).

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