Help - Problem with www.Oli.com!! - HotUKDeals
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Help - Problem with www.Oli.com!!

clairethomson786 Avatar
8y, 5m agoPosted 8 years, 5 months ago
Hi

Wondering if someone can help me out.

I ordered some items in the Oli sale a couple of days ago totalling 35.50 (using free del code with would have been 3.95).

I have now received 3 out of four items (1 is out of stock - £10, say they will re-order or refund me).

I checked my online bank account today and the £35.50 showed up on my statement and has been taken off.

I then noticed my available balance was £39.45 less than my account balance so I called the bank to check where the money was going to as I new I hadn't used my card for anything else.

They told me that it was Oli. £39.45 is my £35.50 order + delivery. Although I have already paid for it once!

Has this happened to anyone else before? I sent in an online help request (but it can take upto 48 hours for a reply!) as I can't find a telephone number anywhere!!!!

Thanks in advance

Claire x
clairethomson786 Avatar
8y, 5m agoPosted 8 years, 5 months ago
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1 Like #1
I haven't managed to find a number either.
I won't be using them, they seem unreliable and you can't ring anyone to vent your frustrations?
That's terrible!
1 Like #2
Its prob where they have reserved the funds but not taken them. After a few days it will become available again.
#3
Hey thanks guys.

Why would they reserve the funds if I have already paid? Weird!

Will await their response.

Rep added, thank you!

Claire :thumbsup:
1 Like #4
how strange when i first ordered with them they had a phone no. now its dissapered.
1 Like #5
clairethomson786
Hey thanks guys.

Why would they reserve the funds if I have already paid? Weird!

Will await their response.

Rep added, thank you!

Claire :thumbsup:

its a computer error happened to me with tsb bank about 12 years ago bought shoes in the sale in faith the money went out and then the " earmarked" same amount again took a lot of ranting at woman in the bank to get sorted there and then. I werent leaving until sorted as i had paid once n needed the money i couldnt wait few days for bank to relese my funds bk to me
#6
sarbjeet_
how strange when i first ordered with them they had a phone no. now its dissapered.


Yeah I have ordered a few times from them and I'm sure they used to have a number!
#7
DIVA1977
its a computer error happened to me with tsb bank about 12 years ago bought shoes in the sale in faith the money went out and then the " earmarked" same amount again took a lot of ranting at woman in the bank to get sorted there and then. I werent leaving until sorted as i had paid once n needed the money i couldnt wait few days for bank to relese my funds bk to me


The bank told me I need to get Oli to send a fax to them before I can get my money back - I don't see why, I've already paid once!

Did you speak to the company taking the money or just the bank?
#8
just the bank but was 12 years ago

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