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help re royal mail compensation please

sufcrock123 Avatar
5y, 9m agoPosted 5 years, 9 months ago
i recently sent a handbag worth £45. i sent it first class recorded on the 1st of feb. track and trace is saying 'it is beening processed' As i am only issured for £41 will i get anything back if i have to make a claim? have tried post office website but cant make head nor tail of it nor can i actually talk to a real person as i keep getting recorded messagaes. I am now aware i should of posted special delivery and will do so in future im just really hoping i will get £41 back rather than nothing!
sufcrock123 Avatar
5y, 9m agoPosted 5 years, 9 months ago
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#1
You should be able to get a lost claim form from your post office. Fill it out and attach your postage receipt and give it back to your post office.

You should get the £41 back, that it was insured for plus the postage you paid.
#2
Hi there I have had this problem a few times with royal mail. Ask for a lost item form at your local post office. Fill it in, include a copy of your reciept if you still have it (will ask in form for the recorded code) and include a letter stating your not happy with service etc.
It will take a couple of weeks but you will recieve a letter back from them, especially if you complain about it. Not sure you will get the £45 back but will defo get £41 + the delivery cost.
Good luck!
banned#3
yep - £41 will be refunded (eventually). The under insured myth is just that - a myth.
#4
thanks for your help all! :p
#5
Ooh, do u have to have the original purchase receipt if the actual item too?
#6
samwants2save
Ooh, do u have to have the original purchase receipt if the actual item too?
it was an ebay sale so i have the transaction print off and the paypal payment i will also be able to print off paypal refund, this will be enough i hope!
1 Like #7
This happened to me before. Try this... send email to [email protected] and include your tracking number, tell them item was not delivered and you are going to put a claim in.

Last time I did this I got an email reply within 24 hours and an attachment showing POD (proof of delivery).

In my case the postman got the recipient to sign on a paper form instead of the electronic scanner. This is why online it said "we are still progressing through the network" even though it HAD actually been signed for.

In my case the buyer was trying to pull a fast one knowing the online tracking showed it was not delivered, but I was able to prove to eBay it was delivered, lol.
#8
good luck
last time i sold 2 sets of tickets through ebay, to 2 different people in 2 different parts of the country a week apart, royal mail lost both items even though i sent recorded. i had to refund the people and put in a claim. royal mail admitted they had 'lost' both items and apologised, but would not refund my money because you are not supposed to send tickets or vouchers through the post by recorded post. they didn't even refund my postage until i complained about that - after having to ring their 0845 telephone number. DISGUSTING SERVICE
#9
Deano467
This happened to me before. Try this... send email to [email protected] and include your tracking number, tell them item was not delivered and you are going to put a claim in.Last time I did this I got an email reply within 24 hours and an attachment showing POD (proof of delivery).In my case the postman got the recipient to sign on a paper form instead of the electronic scanner. This is why online it said "we are still progressing through the network" even though it HAD actually been signed for.In my case the buyer was trying to pull a fast one knowing the online tracking showed it was not delivered, but I was able to prove to eBay it was delivered, lol.
thanks for that i was suspicious as as soon as the item ended the buyer was emailing saying when was i posting as they would wait in for the delivery i explained it wasnt special delivery and i could not give an exact day for delivery, i did however think as it was 'being processed' i could take their word for it, i will send an email now and wait for thier responce before making a refund, thanks again
#10
hartlyhare
good luck
last time i sold 2 sets of tickets through ebay, to 2 different people in 2 different parts of the country a week apart, royal mail lost both items even though i sent recorded. i had to refund the people and put in a claim. royal mail admitted they had 'lost' both items and apologised, but would not refund my money because you are not supposed to send tickets or vouchers through the post by recorded post. they didn't even refund my postage until i complained about that - after having to ring their 0845 telephone number. DISGUSTING SERVICE


A similar thing happened to me. I sent off my form attaching all info incl a print off of the auction page .. A few weeks later I got a letter saying I hadn't provided enough proof (basically the original receipt for the dress from next!?).. I just found it totally bizarre that I needed that receipt considering it was just an item sold on Ebay, I gave C.S a ring and got the same answer, that I needed the original receipt. They had the final price won/paid, my address and hers, a picture of the item, packaging description, the lot. All they gave me was the price of the postage I paid - in 1st class stamps! Its put me right off using them in future, I personally would consider using a courier for further Ebay items.
#11
hartlyhare
good lucklast time i sold 2 sets of tickets through ebay, to 2 different people in 2 different parts of the country a week apart, royal mail lost both items even though i sent recorded. i had to refund the people and put in a claim. royal mail admitted they had 'lost' both items and apologised, but would not refund my money because you are not supposed to send tickets or vouchers through the post by recorded post. they didn't even refund my postage until i complained about that - after having to ring their 0845 telephone number. DISGUSTING SERVICE

not meaning to be funny or defend royal mail but how is it a disgusting service if you send something in a way you was not supposed to they do state tickets not to be sent recorded if you didn't read then it is not their fault.

Taken from website

Can I send valuable items (e.g. cash, jewellery, tickets & vouchers) by Recorded Signed For™?
No, valuable items should be sent using our Special Delivery™ 9.00am service or Special Delivery™ Next Day.

and also

If you need to send valuable items (e.g. cash, jewellery, tickets & vouchers) use our Special Delivery™ 9.00am service or Special Delivery™ Next Day service which provides compensation for valuable items. If you send items from the Channel Islands and the Isle of Man, there are slightly different compensation arrangements. Please contact your local sales centre on 0845 7950 950 for more details.


but I do agree that royal mail is rubbish and unreliable but the failed claim was your fault.


Edited By: samtman on Feb 11, 2011 11:58
#12
Royal mail insure you for the actual value of the item not the price it sold for on ebay ,This would open them up to scams with people paying huge amounts for items in order to to claim from Royal mail.I dont think a courier would be much different either, Just use the recommended method of posting and just make sure you are insured ,
Nikki999
hartlyhare
good lucklast time i sold 2 sets of tickets through ebay, to 2 different people in 2 different parts of the country a week apart, royal mail lost both items even though i sent recorded. i had to refund the people and put in a claim. royal mail admitted they had 'lost' both items and apologised, but would not refund my money because you are not supposed to send tickets or vouchers through the post by recorded post. they didn't even refund my postage until i complained about that - after having to ring their 0845 telephone number. DISGUSTING SERVICE
A similar thing happened to me. I sent off my form attaching all info incl a print off of the auction page .. A few weeks later I got a letter saying I hadn't provided enough proof (basically the original receipt for the dress from next!?).. I just found it totally bizarre that I needed that receipt considering it was just an item sold on Ebay, I gave C.S a ring and got the same answer, that I needed the original receipt. They had the final price won/paid, my address and hers, a picture of the item, packaging description, the lot. All they gave me was the price of the postage I paid - in 1st class stamps! Its put me right off using them in future, I personally would consider using a courier for further Ebay items.
#13
thats untrue, i have just received a cheque from royal mail for compensation for the amount another item sold for on ebay plus postage costs. However that was only for £20 i was just after some clarification on how the value of insurance works
tonyg1962
Royal mail insure you for the actual value of the item not the price it sold for on ebay ,This would open them up to scams with people paying huge amounts for items in order to to claim from Royal mail.I dont think a courier would be much different either, Just use the recommended method of posting and just make sure you are insured ,
Nikki999
hartlyhare
good lucklast time i sold 2 sets of tickets through ebay, to 2 different people in 2 different parts of the country a week apart, royal mail lost both items even though i sent recorded. i had to refund the people and put in a claim. royal mail admitted they had 'lost' both items and apologised, but would not refund my money because you are not supposed to send tickets or vouchers through the post by recorded post. they didn't even refund my postage until i complained about that - after having to ring their 0845 telephone number. DISGUSTING SERVICE
A similar thing happened to me. I sent off my form attaching all info incl a print off of the auction page .. A few weeks later I got a letter saying I hadn't provided enough proof (basically the original receipt for the dress from next!?).. I just found it totally bizarre that I needed that receipt considering it was just an item sold on Ebay, I gave C.S a ring and got the same answer, that I needed the original receipt. They had the final price won/paid, my address and hers, a picture of the item, packaging description, the lot. All they gave me was the price of the postage I paid - in 1st class stamps! Its put me right off using them in future, I personally would consider using a courier for further Ebay items.
#14
Royal mail compensation policy
Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation. Where an item is damaged it is the cost of repair. No additional payment will be made for the reduced value of the repaired item. If a customer has used one of the services set out in table 1 above, then any claim for compensation for actual loss will be paid up to the market value or the statutory maximum which ever is the smaller amount. Where Special Delivery™ next day or standard parcel with enhanced compensation has been used then any compensation for actual loss will be paid up to the smaller of market value or the compensation purchased by the sender. Below is an example of actual loss.

Mrs Smith (the end purchaser) bought a pair of jeans from a shop and paid £25 for them. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. £25.
The Shop (the retailer) that sells the jeans buys them from the manufacturer for £15. If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. £15.
The Factory (the manufacturer) that supplies the shop makes the jeans for £10. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. £10.
#15
tonyg1962
Royal mail compensation policy
Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation. Where an item is damaged it is the cost of repair. No additional payment will be made for the reduced value of the repaired item. If a customer has used one of the services set out in table 1 above, then any claim for compensation for actual loss will be paid up to the market value or the statutory maximum which ever is the smaller amount. Where Special Delivery™ next day or standard parcel with enhanced compensation has been used then any compensation for actual loss will be paid up to the smaller of market value or the compensation purchased by the sender. Below is an example of actual loss.

Mrs Smith (the end purchaser) bought a pair of jeans from a shop and paid £25 for them. If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. £25.
The Shop (the retailer) that sells the jeans buys them from the manufacturer for £15. If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. £15.
The Factory (the manufacturer) that supplies the shop makes the jeans for £10. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. £10.


so is the the ebay sale price or the purchase price

I brought a game from Gameplay for £37.98
, but sold it for £23 I was hoping I would get the £37.98 I paid for it. (I did send proof btw)

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