Hoping someone can help me...
ive got a PC and a netbook, my partner said about 2 weeks ago that we had a virus as he couldnt get on anything and all that was coming up was a screen saying we needed to pay for anti virus, nothing else on the netbook would work at all. My partner managed to what he thought get rid of the virus and we could use the netbook again, only to find it was mega slow and wouldnt load any webpages, so we started using the pc while we tried variuous different things on the netbook, that was when i got a phone call from my internet provider to say that my connection had contracted a "spam zombie" and was sending spam to ppl.
we went through all the steps that they provided us with to get rid of it, and its done nothing at all, netbook is slow and wont load any webpages, and pc now takes about 3 hours to start up, freezes and blocks thing???
anyone help really have no idea what to do