I sold an item on playtrade on Sunday, and due to the value of it, sent it via Special Delivery on Monday (for delivery before 1p.m. on Tuesday).
I got home from work yesterday to find a card pushed through my door for an attempted delivery. Upon checking the tracking number on the card online, it's the same item that I posted to the buyer on Monday.
In the last hour I've received an email from the buyer, asking when they would be receiving the item, and if it's not soon they would like a full refund. I've just phoned my local delivery office to enquire about the package, and they said that the recipient refused to accept/sign for it on Tuesday, so was being returned to me.
The buyer has obviously changed their mind about the item, but that's what the 30-min colling off period on playtrade is for; surely not waiting a couple of days until the item has been posted and delivery attempted.
If the buyer had contacted me beforehand, I could have cancelled the transcation there and then, and given them a full refund. Now I am down £6.70 from sending the item, and if I give anything other than a full refund I won't receive a credit for my fees either (approximately another £8). If I had sent a mis-described/faulty item I would have no problem with offering a full refund, but as it was outside the cooling off period (and I have done nothing wrong) am I allowed to offer a refund minus my incurred costs?
The other problem is getting the item back, as I struggle to get to the sorting office as I work Monday-Saturday, and they won't re-deliver to an alternative address (i.e. my work). I am also due to go on holiday on Monday for a fortnight, so may not be able to pick it up in the time RM will hold it for.
Sorry for the rant :o)