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Help regarding wireless connection please

clair1986 Avatar
banned6y, 9m agoPosted 6 years, 9 months ago
Right, when i moved we went with a new provider as where we live the signal is not great so we went with what our neighbours had, as they said they had no problems.

Anyway when we recived our modem its not a wireless one.. and needs to be plugged in at all times, and i have a laptop and a computer really need it to be wireless ive got my old wireless modem still and just wondered if anyone knew how i could get it to work... ive done the easiest thing and plugged everything in and it says that it is connected but i cant access anything so something is not right....

can anyone help me please x x x
clair1986 Avatar
banned6y, 9m agoPosted 6 years, 9 months ago
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Comments/page:
#1
Are you talking about a mobile network for your internet connection?
Main reason for asking is you said you have canged your internet due to signal issues.

With a wireless router you will neeed to set the router up with the settings from the new provider, without these your pc and laptop will connect to the router but you will not be able to connect to the internet.

What network/internet provider have you switched to andwhat were you on to begin with.
Also what is the router you are trying to use? ASDL or cable etc?
#2
More info needed if you want help
Provider?
Package?
modem models?
Operating system?
banned#3
awarner
Are you talking about a mobile network for your internet connection?
Main reason for asking is you said you have canged your internet due to signal issues.

With a wireless router you will neeed to set the router up with the settings from the new provider, without these your pc and laptop will connect to the router but you will not be able to connect to the internet.

What network/internet provider have you switched to andwhat were you on to begin with.
Also what is the router you are trying to use? ASDL or cable etc?


No is a broadband connection... i am now with demon, but was with O2, hhmmm it is thomson router doesnt say anywhere on the box what the model is though but it is this one
http://broadband.o2.co.uk/home/wireless.jsp O2 wireless box II

sorry am no good with all this technical stuff
banned#4
Plum
More info needed if you want help
Provider?
Package?
modem models?
Operating system?



Am currently with demon but my old modem is an o2 one.
modem that demon sent is a speedtouch st510 v6 and new one doesnt say on it but is a thomson but have put a link above...
and have got windows xp???

what do u mean by package???

sorry not very good at technical things
#5
clair1986;7955775

what do u mean by package???

sorry not very good at technical things

Sorry too much shorthand. Meant what broadband package as some companies offer different ones. Looking at demon if this is who you are with can only see one at the moment.
banned#6
[FONT=Arial]Technical Support – Demon Home Broadband[/FONT] [FONT=Arial]0871 271 9666

they will talk you through how to set up the configuarion settings

[/FONT]ADSL Generic Settings
Login details
Connection username
As specified in your welcome pack, e.g. [email protected]
Connection password
As specified on your order form, or if you are upgrading from a dialup, your password will be set when you convert your hostname
Pop3 password
Not required for connection, however please visit http://www.password.uk.demon.net to set a password to access your email from a non demon account or WebMail

Our Servers
Inbound mail server
pop3.demon.co.uk
Outbound mail server
post.demon.co.uk
News server
news.demon.co.uk
Primary DNS server
158.152.1.58
Secondary DNS server
158.152.1.43
Web space FTP server
homepages.demon.co.uk

Modem/Router setup information
This information is intended as a guide to assist customers with configuration details that may be required by your ADSL equipment.
Please note, although this information is believed to be correct, we cannot directly support the use of any other hardware except that provided by Demon Internet Ltd.
VPI setting
0 (zero)
VCI setting
38
Connection pipe
As specified in your welcome pack
e.g. anchor-r26a.demonadsl.co.uk
Protocol type
PPPoA
(also known as RFC 2364 in some equipment)
Authentication type
CHAP
Traffic type
UBR
Framing
VC/MUX
Mode
ITU G.dmt
Dial-up number
Enter any number
For Fujitsu or Westell modems, please enter 0,38
IP address
As specified in your welcome pack
WAN or external address
Enter your IP address if required
WAN or external subnet mask
255.255.255.255 or 255.255.255.0
banned#7
Plum
Sorry too much shorthand. Meant what broadband package as some companies offer different ones. Looking at demon if this is who you are with can only see one at the moment.


ha ha ur ok

yes thats who we are with..
banned 1 Like #8
and make sure you set up security on your wireless router!
1 Like #9
As previous poster said you are going to have to go into the options and settings of your old modem and change them (if they are compatible) to match your new service.
manual for Thomson modem
Warning this will be quite technical.
Ok you look like you have the expert involved now. Bye and good luck
banned#10
Right this is going to sound really stupid but will they help me if am not using the router they provided?

and does anyone know how to get my modem details up... someone said 192.168.1.1 but that doesnt work???
banned#11
clair1986
Right this is going to sound really stupid but will they help me if am not using the router they provided?

and does anyone know how to get my modem details up... someone said 192.168.1.1 but that doesnt work???


you will need to be hard wired to get into the router settings as at the mo you cant get on wirelessly, sorry if you are already hard wired into it
#12
page 8 of the usermanual
try
[FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][LEFT]1 [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]Open your web browser.[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][LEFT]2 [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.
If this window does not appear browse to [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers][SIZE=1][COLOR=#7962ab][FONT=Univers][SIZE=1][COLOR=#7962ab][FONT=Univers][SIZE=1][COLOR=#7962ab]http://dsldevice.lan [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]or to the IP address of your Thomson
Gateway (by default: [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers][SIZE=1][COLOR=#7962ab][FONT=Univers][SIZE=1][COLOR=#7962ab][FONT=Univers][SIZE=1][COLOR=#7962ab]192.168.1.254[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]) and click [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Bold][SIZE=1][FONT=Univers-Bold][SIZE=1]Thomson Gateway [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]on the menu on the left-hand side.[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][LEFT]3 [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]Click [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Bold][SIZE=1][FONT=Univers-Bold][SIZE=1]Setup my Thomson Gateway[/SIZE][/FONT][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1].[/LEFT]
[/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][FONT=Univers-Black][SIZE=1][COLOR=#7962ab][LEFT]4 [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]The [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Bold][SIZE=1][FONT=Univers-Bold][SIZE=1]Easy Setup [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]wizard appears. This wizard will guide you through the configuration of your Thomson[/LEFT]
Gateway. Click [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers-Bold][SIZE=1][FONT=Univers-Bold][SIZE=1]Next [/SIZE][/FONT][/SIZE][/FONT][FONT=Univers][SIZE=1][FONT=Univers][SIZE=1]and follow the instructions.
[/SIZE][/FONT][/SIZE][/FONT]
banned#13
clair1986;7956514
Right this is going to sound really stupid but will they help me if am not using the router they provided?

and does anyone know how to get my modem details up... someone said 192.168.1.1 but that doesnt work???

yes, thats why it is 10p per minute.

if you have their own wireless router then the number is a freephone one
banned#14
192.168.0.1
banned#15
dcx_badass
You do realise all broadband comes through a phoneline or a cable and none of it is wireless right (except satellite but you won't have that), so any problems with wireless is on your end and not a problem with the ISP.

And you have to change your login details to your new providers.



yes i havent changed providers... i just have my old modem from my old house, old provider and the the provider i am now with provides wired modem only... so all i want to do is try if possible to change my NEW wired modem to my old wireless modem....

unsure what u actually mean by this... but yes i realise that broadband comes through a phone line??????????????:whistling:
csiman
yes, thats why it is 10p per minute.

if you have their own wireless router then the number is a freephone one



ok ill phone them just thought that they might not help as its not the modem they provided :thumbsup:
banned#16
right spoke to demon and they do not provide support for any wireless router!!! he couldnt speak very good english but has given me a number and said that i would need it... and am to contact the router supplier.... :/
banned#17
have you plugged in an ethernet cable, so as to be hard wired to it, and tried to access the router, did it come with any discs?
#18
Was it a web address etc or some private number to identify you or your account?
Have you tried looking at your Thomson modem with the address I posted as well as csiman's address?
banned#19
sassie
have you plugged in an ethernet cable, so as to be hard wired to it, and tried to access the router, did it come with any discs?



yes it says connected but cant acess and web pages :x


Plum
Was it a web address etc or some private number to identify you or your account?
Have you tried looking at your Thomson modem with the address I posted as well as csiman's address?


yes ive looked at eveything... it was the phone number for thomson they give me and they managed to get to a point where i need to enter my username and password,,, but demon hasnt given me anything so had to go back to demon and he has now given me them but still nothing..... grrrrr am getting anooyed now..... lol
banned#20
have you run the set up cd? i am taking it it is the O2 wireless box II and not the III
banned#21
yes its II no cant find it anywhere... i know i still have it but where is a different question
banned#22
ermm wont o2 ask for this back now, i know mine has to be returned as it is only on loan so to speak
banned#23
sassie
ermm wont o2 ask for this back now, i know mine has to be returned as it is only on loan so to speak


maybe am really not sure??? they havent when we rang to cancel they just cancelled never mentioned anything about returning it its been over 7 months since we cancelled
banned#24
oh ok, not sure what else can be done, have you tried to connect via both the laptop and the computer with an ethernet, just to make sure it isnt an error on one of the systems
banned#25
yes ive tried that too... ive spoke to demon and they dont know how to help... they have just compltly messed my my internet up completly and didnt have a clue how to fix it... or even what an ip address is... this its proberbly best i just stick with been wired :?
#26
clair1986;7958651
yes ive tried that too... ive spoke to demon and they don't know how to help... they have just completely messed my my INTERNET up completely and didn't have a clue how to fix it... or even what an ip address is... this its probably best i just stick with been wired :?

What your trying to do is technical and to accomplish it you are going to have to learn some new information. If you don't want to go down this route you do really need to stick to the hardware that is provided for you and then most things can be done with simple steps or wizards provided by them.
At the moment you are not able to link to the Thomson modem to adjust the settings. Until you can do this nothing will work.
A basic way to find out if communication is possible is to open up a command prompt window and then to type "ping 192.168.1.1" followed by return. You will get a report telling you if you received a reply. If you don't try the 192.168.1.254. If you do then you have a physical link to the device and it is just software settings that are the block.
If that fails type in "ipconfig" and see what your default gateway IP address is. try to ping this address or try to input this into your browser.
banned#27
Plum
What your trying to do is technical and to accomplish it you are going to have to learn some new information. If you don't want to go down this route you do really need to stick to the hardware that is provided for you and then most things can be done with simple steps or wizards provided by them.
At the moment you are not able to link to the Thomson modem to adjust the settings. Until you can do this nothing will work.
A basic way to find out if communication is possible is to open up a command prompt window and then to type "ping 192.168.1.1" followed by return. You will get a report telling you if you received a reply. If you don't try the 192.168.1.254. If you do then you have a physical link to the device and it is just software settings that are the block.
If that fails type in "ipconfig" and see what your default gateway IP address is. try to ping this address or try to input this into your browser.



ok so this is with the wireless router in??? if so then i can get the settings up for that one
#28
clair1986;7959343
ok so this is with the wireless router in??? if so then i can get the settings up for that one

Actually you can try it with your present modem in first and see the results. It may help to compare when you try the box ii
Yes has to be connected to your computer via ethernet cable.
These are first steps. Let me know the results.
banned#29
right.....

when i put in 192.168.1.1 nothing happens andd 192.168.1.254 i get my settings for the wired router
when i do ipconfig i get...
ip address for wired is 192.168.1.64 and shoes subnet mask and default gateway too

for wireless router....

cant get anything for either 192.168.1.1 or 192.168.1.254
when i do ipconfig comes up with autoconfiguration ip address 169.254.244.200 but no default gateway
#30
I'm not sure why you changed your internet provider? you said you cahnged because of signal issues but the internet is through your landline so signal is not an issue. Unless you had a contract that tied in your mobile phone as well?

Just a thought (without checking) Could the old router be locked to O2? Some BT router models are actually locked so they will only work on BT and no other networks, there are some hacks to get around this but it may be a cause to what you are experiencing.
#31
clair1986;7959551
right.....
when i put in 192.168.1.1 nothing happens andd 192.168.1.254 i get my settings for the wired router
when i do ipconfig i get...
ip address for wired is 192.168.1.64 and shoes subnet mask and default gateway too
for wireless router....
cant get anything for either 192.168.1.1 or 192.168.1.254
when i do ipconfig comes up with autoconfiguration ip address 169.254.244.200 but no default gateway

Ok so you cannot connect to the wireless modem.
Maybe try factory reset it as it may have settings from BT getting in the way.
Have a look at the manual and see if there is a way to reset it. I will have a think and look at it also.
banned#32
awarner
I'm not sure why you changed your internet provider? you said you cahnged because of signal issues but the internet is through your landline so signal is not an issue. Unless you had a contract that tied in your mobile phone as well?

Just a thought (without checking) Could the old router be locked to O2? Some BT router models are actually locked so they will only work on BT and no other networks, there are some hacks to get around this but it may be a cause to what you are experiencing.


hey i didnt really change providers... we had o2 in the old house that we lived in and then we moved but cancelled the o2 as they wouldnt provide us with anything as the signal was too low, so we therfore went with who our neighbours are with... am guessing it proberbly is locked to o2
banned#33
Plum
Ok so you cannot connect to the wireless modem.
Maybe try factory reset it as it may have settings from BT getting in the way.
Have a look at the manual and see if there is a way to reset it. I will have a think and look at it also.


ok ill have a look now
banned#34
Restoring your configuration
Proceed as follows:
1 Browse to the Thomson Gateway Web Interface.
2 On the Thomson Gateway menu, click Configuration.
3 In the Pick a task list, click Save or Restore Configuration.
4 Under Restore saved configuration, click Browse.
5 Open your backup file.
6 The Thomson Gateway restores your configuration.


is this it?


or this

7.3 Reset to Factory Defaults
Resetting your Thomson Gateway
If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it
may be useful to perform a reset to factory defaults.
Warning
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a
reconfiguration of your Thomson Gateway will be needed.
Also your WLAN clients will have to be re-associated, as described in “4 Wireless” on page 21.
Methods
You can choose between:
�� Software Reset
�� Hardware Reset
Software Reset
Proceed as follows:
1 Browse to the Thomson Gateway Web Interface.
2 On the Thomson Gateway menu, click Configuration.
3 In the Pick a task list, click Reset my Thomson Gateway to default settings.
4 The Thomson Gateway restores the initial configuration and restarts.
5 The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your
computer is not in the same subnet as the default IP address of the Thomson Gateway, being
192.168.1.254).
banned#35
Plum
Ok so you cannot connect to the wireless modem.
Maybe try factory reset it as it may have settings from BT getting in the way.
Have a look at the manual and see if there is a way to reset it. I will have a think and look at it also.


think they will need to get into the router settings to do this
#36
clair1986;7959827
Restoring your configuration
Proceed as follows:
1 Browse to the Thomson Gateway Web Interface.
2 On the Thomson Gateway menu, click Configuration.
3 In the Pick a task list, click Save or Restore Configuration.
4 Under Restore saved configuration, click Browse.
5 Open your backup file.
6 The Thomson Gateway restores your configuration.


is this it?


or this

7.3 Reset to Factory Defaults
Resetting your Thomson Gateway
If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it
may be useful to perform a reset to factory defaults.
Warning
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a
reconfiguration of your Thomson Gateway will be needed.
Also your WLAN clients will have to be re-associated, as described in “4 Wireless” on page 21.
Methods
You can choose between:
�� Software Reset
�� Hardware Reset
Software Reset
Proceed as follows:
1 Browse to the Thomson Gateway Web Interface.
2 On the Thomson Gateway menu, click Configuration.
3 In the Pick a task list, click Reset my Thomson Gateway to default settings.
4 The Thomson Gateway restores the initial configuration and restarts.
5 The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your
computer is not in the same subnet as the default IP address of the Thomson Gateway, being
192.168.1.254).


sassie;7959833
think they will need to get into the router settings to do this

sometimes there is a recessed button or combination that will do a hard reset without connection to a computer.
#37
page 53 of manual
Hard reset using pencil / pen / clip.
unfortunately if BT have disabled this you won't be able to do it this way.
#38
demon configuration settings

http://www.demon.net/helpdesk/producthelp/hardware/adsl/solosetting.html
Once you have hard reset you need to try and check for a connection again. If you pc still can't connect you will need to try another (maybe your laptop using a cable).
banned#39
still nothing tried everything think the modem is locked to o2 x

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