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Help removing Kaspersky from XP

PapaSmurf Avatar
8y, 4m agoPosted 8 years, 4 months ago
Hi

A friend of mine has had Kaspersky Anti-virus on her PC for a year now, and last week subscribed for another year. This caused her computer to go mad and she was unable to get it to boot up.

I have been round and had a play with it, got it working again (via system restore), but she re-did her subscription again and surprise, surprise, it crashed again.

Yesterday i went over, did system restore again and got it running, but want to take Kaspersky off and put AVG on instead. Unfortunately I have come across a problem.

I cannot remove/uninstall Kaspersky using Control Panel / Remove Programme. Is there another way to do this successfully? Not even the Uninstall option in the Start Menu works?


Anybody got any (good and usefull) ideas?



Thanks!
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PapaSmurf Avatar
8y, 4m agoPosted 8 years, 4 months ago
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(9) Jump to unreadPost a comment
Comments/page:
#1
There is a remove option if you go start,programs and then kaspersky.... Well there is on mine...



I see you've tried that.... Sorry
#2
lesson:

dont buy Kaspersky?
1 Like #3
If you don't get it sorted out by the weekend drop me a pm and i'll ask some of the guys at work
1 Like #4
Try downloading and installing crapcleaner (ccleaner) directlink
That is good at uninstalling unwanted software and cleaning the registry too.
1 Like #5
This is removal instructions for version 7.0 (all builds)

http://support.kaspersky.com/kis7/install?qid=208279380
1 Like #6
Here is a removal tool from Kaperskys (it is a known problem apparently)
http://support.kaspersky.com/kis7/install?qid=208279380

Previous poster beat me to it!
1 Like #7
you will need to delete the Kaspersky registry info also,

start>run>regedit>HKEY_CURRENT_USER>software>KasperskyLab
1 Like #8
sorted now, thanks and rep to all
#9
I'm using kaspersky 7 on four computers without any performance issues, the only glitch ive had was when it quarantined roboform classing it as an hidden data sender which was easily sorted. Its not a security package for set it and forget it types though as there are many options that can be tuned by the user.

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