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4paws Avatar
8y, 5m agoPosted 8 years, 5 months ago
After some advice from you all out there. My dad joined Total Fitness 2 days ago and paid an annual membership upfront.

Now after him going for the last 2 days, he says he hates it, the facilities were poor & unclean and he wants to cancel his membership.

My question is, is he entitled to cancel under the 7/14 day rule that you can back out of a deal under law ?

Thanks for any help.
4paws Avatar
8y, 5m agoPosted 8 years, 5 months ago
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Comments/page:
#1
There should be a cooling off period but the longer he leaves it, the less refund.
I am guessing they are entitled to keep at least 1 month's subs
[mod]#2
Does his contract state a cooling off period? It might well be that they say he can join and without using the facilities leave within 7 days. You will need to study the contract he signed.
#3
All details should be in the contract he signed but ~I think you are getting mixed up with the distance selling regulations when you have seven days to cancel
#4
tonyd19565;2399318
All details should be in the contract he signed but ~I think you are getting mixed up with the distance selling regulations when you have seven days to cancel


I thought nowerdays every contract has a 7 day cooling off period ? sure i read it somewhere.
#5
4paws
I thought nowerdays every contract has a 7 day cooling off period ? sure i read it somewhere.


Not at all, most contracts that are signed on a business premises are binding unless there's a get out in the contract. Signed in your own home/on the street is handled differently.
[mod]#6
4paws
I thought nowerdays every contract has a 7 day cooling off period ? sure i read it somewhere.


No. Every contract is different. You need to check the terms.

Some contracts you can opt out of within say, 7 days. Some you can opt out of if the service is changed or if they dramatically increase the price you pay or deliver poor service.
#7
i stopped goin to mine they said i cnt cancel it i just cancelled the direct debit
#8
did he not get a look around or trial before hand? or was he offered one? if he wasnt given or offered one you could use that to state your case.

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