Help! Royal Mail Recorded item is lost! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Help! Royal Mail Recorded item is lost!

barbour9 Avatar
9y, 5m agoPosted 9 years, 5 months ago
I arranged a trade with another HUKD member for Xbox 360 games and we arranged to send the item 1st Class Recorded so it would be quick and so we could track it.

I have received the item that was sent to me, but the item I sent has yet to arrive.

I tracked the parcel online and it says

" Recorded Signed For items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.

Information on your item is not yet available online. "

The item was sent on June 4th (Monday) and me and the trader have decided to wait until June 11th before taking it up with the Royal Mail but I was wondering is that the best thing to do?

has anyone else had this problem before?

If anyone could give advice it would be greatly received.

Thank you guys!
barbour9 Avatar
9y, 5m agoPosted 9 years, 5 months ago
Options

All Comments

(43) Jump to unreadPost a comment
Comments/page:
Page:
#1
you will have to wait 4 week b4 you can claim and its a ball ache
#2
Royal Mail will tell you that you have to wait 14 days until you can claim for a missing parcel.

You are covered up to £30 for the value of the goods you sent.

You can collect a claim form from the post office and they will want the posting receipt.

Problem is though, they will also require proof of how much the item is worth, which I don't know how you can provide - maybe you could do a print out of an eBay list of completed auctions of the game/s you traded.

Hope this helps, the parcel could still arrive though as it's not THAT late.
#3
pavilion
you will have to wait 4 week b4 you can claim and its a ball ache


4 weeks? Is this a relatively new rule?

Last time I claimed it was 14 days before you can claim, though I agree about the last part of your comment :giggle:
#4
barbour9
I arranged a trade with another HUKD member for Xbox 360 games and we arranged to send the item 1st Class Recorded so it would be quick and so we could track it.

I have received the item that was sent to me, but the item I sent has yet to arrive.

I tracked the parcel online and it says

" Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.

Information on your item is not yet available online. "


The item was sent on June 4th (Monday) and me and the trader have decided to wait until June 11th before taking it up with the Royal Mail but I was wondering is that the best thing to do?

has anyone else had this problem before?

If anyone could give advice it would be greatly received.

Thank you guys!

using the royal mail website with a tracking code should either show that the item was recieved or in transit..ive traded many times online and checked with my tracking code..
if the item was not received after 5 days with recorded delivery then id ring them myself
#5
I've given them an ebay print as proof before and got the money (remember to claim for your lost postage costs too!).

Can take a bit of time but I've not had issues getting money back.
#6
mrszerrouk
4 weeks? Is this a relatively new rule?

Last time I claimed it was 14 days before you can claim, though I agree about the last part of your comment :giggle:

i was last told 10 days to make a claim
#7
hiphop_dont_stop
i was last told 10 days to make a claim


Maybe it was 10 working days you were told? That would make sense.

I have sent them an eBay receipt before as proof, but it was for the actual transaction that went missing, whereas this case is different.

I wouldn't waste my time and money phoning them, they only have acces to the same tracking info as on the website and they are murder to actually speak to a real person. When I need to phone them now, I phone the compplaints department and first complain about not being able to talk to someone then ask them to deal with your enquiry - always works ! :giggle:

With recorded delivery the parcel is not tracked whilst in transit so no one knows where it is until it is delivered, or if they tried to deliver whilst you were out. Only Special delivery is trackable during transit.
#8
It's £34.00 that you can claim and the Royal Mail do not consider an item lost or stolen for 15 working days. Saturdays are working days but not Sundays or Bank Holidays.
You claim using a P58 available from the Post Office, by calling 08457 740740 or by downloading the form and filling it in:-
[COLOR=#ff0000]Online claim form:-
[/COLOR]
[URL="ftp://ftp.royalmail.com/Downloads/pu...t_version).pdf"]ftp://ftp.royalmail.com/Downloads/pu...t_version).pdf[/URL]

More info here with R/M links:-
http://www.hotukdeals.com/forums/showthread.php?t=43323&page=8
Post #119
#9
thanks for your help guys...

Can I not get proof of how much the item costs by using an online retailer?


Also, to clarify I'd just send off a completed claim form, the signed for receipt and proof of value... anything else?
#10
Thank you Dino, guess I haven't had to claim since the April price change
#11
barbour9
thanks for your help guys...

Can I not get proof of how much the item costs by using an online retailer?


Also, to clarify I'd just send off a completed claim form, the signed for receipt and proof of value... anything else?



I don't tink there was anything else you need to send, best just wait till Dinostevus replies you though because he knows EVERYTHING! :giggle:
#12
barbour9
thanks for your help guys...

Can I not get proof of how much the item costs by using an online retailer?


Also, to clarify I'd just send off a completed claim form, the signed for receipt and proof of value... anything else?

don't forget to keep copies of what you send
in case they loose them ;-)....
#13
barbour9
thanks for your help guys...

Can I not get proof of how much the item costs by using an online retailer?


Also, to clarify I'd just send off a completed claim form, the signed for receipt and proof of value... anything else?

As long as it's the Post Office receipt, then yes that's correct.:thumbsup:
Photocopy everything you send.
#14
mrszerrouk
Thank you Dino, guess I haven't had to claim since the April price change

It was £32.00 before April and £30.00 before November last year. You have missed two R/M price increases.:giggle:
#15
Yeah £34, first class insurance is always £1 for every penny a Standard first class stamp costs :thumbsup:
#16
mrszerrouk
I don't tink there was anything else you need to send, best just wait till Dinostevus replies you though because he knows EVERYTHING! :giggle:

I wish I did. :-( I just know a bit about the R/M, ebay and Paypal.
#17
Hey im the guy that the package was sent to by Barbour lol. Do i have to do anything on my part like send off the claim form?
#18
Sweetchinmusic
Hey im the guy that the package was sent to by Barbour lol. Do i have to do anything on my part like send off the claim form?

NO, nothing.
The Royal Mail may send you a form to sign confirming non delivery/receipt of the item. If you do receive one of these, you have only 5 days to sign it and return it or the claim will be refused.
#19
mrszerrouk
4 weeks? Is this a relatively new rule?

Last time I claimed it was 14 days before you can claim, though I agree about the last part of your comment :giggle:


yep they told me i had to wait 28 days b4 i could claim a thing. still to this day ive never got my £32 back . all my parcels go by sp del now .
#20
dinosteveus
As long as it's the Post Office receipt, then yes that's correct.:thumbsup:
Photocopy everything you send.

It's the little red slip where they say where it ws sent and they date-stamp the back...

photocopying is a good idea - i probably would have forgotten to do that...
#21
And you have to prove how much the goods are worth, they wont just take your word for this. Anyone can say the item was worth a tenner or so, and really its a quids worth.
#22
So how do you exactly prove how much it was worth? Print out some online retailers or something?
#23
Sweetchinmusic
So how do you exactly prove how much it was worth? Print out some online retailers or something?

I send a copy of the invoice that my buyer receives.
You could create your own invoice using MS Word or a similar programme.
#24
I sent a copy of the receipt .... not sure wot you do if you have not got one
#25
Cant we complain or something? I mean he did send it 1st class recorded delivery. He might as well have sent it 2nd class, and saved some money. Surely justice must be served!!!!!!!! lol
#26
Sweetchinmusic
Cant we complain or something? I mean he did send it 1st class recorded delivery. He might as well have sent it 2nd class, and saved some money. Surely justice must be served!!!!!!!! lol

Saved about 30p :giggle:
You can complain to Postwatch but ....................:roll:
#27
Not really concerned with the 30p lol. Just a matter of principle. If you pay a bit more for something because it will get there faster then it surely should.
#28
dinosteveus
It's £34.00 that you can claim and the Royal Mail do not consider an item lost or stolen for 15 working days. Saturdays are working days but not Sundays or Bank Holidays.
You claim using a P58 available from the Post Office, by calling 08457 740740 or by downloading the form and filling it in:-
[COLOR=#ff0000]Online claim form:-
[/COLOR]
[URL="ftp://ftp.royalmail.com/Downloads/pu...t_version).pdf"]ftp://ftp.royalmail.com/Downloads/pu...t_version).pdf[/URL]

More info here with R/M links:-
http://www.hotukdeals.com/forums/showthread.php?t=43323&page=8
Post #119


I'm just getting around to filing a complaint for this (16 working days after posting) and your first link dinostevus is not complete (meaning it has "..." in the actual link)

Could you please post that link again and is it possible to make a claim only by phone?

Also, as for proving how much the item is worth: the sent item was Hitman: Blood Money for the 360 which is currently £29.99 at game.co.uk.
Is a link enough to prove the value? (http://www.game.co.uk/ViewProduct.aspx?mid=328571)
#29
barbour9
I'm just getting around to filing a complaint for this (16 working days after posting) and your first link dinostevus is not complete (meaning it has "..." in the actual link)

Could you please post that link again and is it possible to make a claim only by phone?

Also, as for proving how much the item is worth: the sent item was Hitman: Blood Money for the 360 which is currently £29.99 at game.co.uk.
Is a link enough to prove the value? (http://www.game.co.uk/ViewProduct.aspx?mid=328571)


Try this link, it's a pdf document:-
[URL="ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf"]ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf[/URL]

I know a guy who claims by phone but it took him ages to get Customer Services to accept the claim on the phone. You can try it:- 08457 740740

As for the items value, send a copy of the invoice that you sent the buyer or print out the Paypal page that relates to that transaction. You could always 'create' your own using Publisher or another programme.
#30
hi i have just received compensation from royal mail and didn't include any proof of what item was worth and still received a cheque and you can use pictures off the net or magazines to prove worth at the end of the day they will either pay out or ask you for more info .
#31
Not much consolation to those of you trying to get compensation, but I never use Recorded for anything worth more than about £10. It's simply treated as 1st class post - that's all.

NEVER EVER use recorded for mobile phone cashback claims. It's as good as useless if it gets lost. By the time the RM accept that it's lost you will be outside your cashback deadline, and you'll have lost the original documents most of them require. ALWAYS use special delivery because then you get consequential losses insurance i.e. if they lose your letter and you consequently lose your cashback, RM are become liable for paying your cashback claim.
#32
Yes agreed. Most people don't realise quite how poor recorded delivery is. All it does is shows you (online) when your item has been delivered. More often than not (in my experience) they never bother to put the item as "delivered" on their website.

There is no extra insurance with Recorded Delivery compared with 1st class, and you can get free proof of postage with 1st class. You still have to wait 14 WORKING DAYS (which is about 3 weeks) to claim if the item is lost. With special delivery, you get tracking the whole journey of the item (including attempted delivery and redelivery). With recorded delivery, all you get is "delivered" or "come back later".

My conclusions (of course I leave you to make your own conclusions...) are that I use Special Delivery for anything that a) is valuble and b) needs to arrive on time. I use first class for everything else, including items which require proof of postage.
#33
sonia.town
hi i have just received compensation from royal mail and didn't include any proof of what item was worth and still received a cheque and you can use pictures off the net or magazines to prove worth at the end of the day they will either pay out or ask you for more info .


Did you fill in a form or do it over the phone?
#34
barbour9
Did you fill in a form or do it over the phone?
Did you download the P58 OK?
#35
dinosteveus
Did you download the P58 OK?


I have done but unfortunately do not have access to a printer and so have decided I will fill in it at the actual Post Office and hand it in there will all other relevant paperwork.

My only issue is that I have no way of printing of any documents and so proving the cost of the item is difficult. A written invoice looks spectacularly unprofessional and even more unbelievable.

This is the only thing remaining that I need to make the claim so any suggestions would be warmly received.
#36
barbour9
I have done but unfortunately do not have access to a printer and so have decided I will fill in it at the actual Post Office and hand it in there will all other relevant paperwork.

My only issue is that I have no way of printing of any documents and so proving the cost of the item is difficult. A written invoice looks spectacularly unprofessional and even more unbelievable.

This is the only thing remaining that I need to make the claim so any suggestions would be warmly received.

Do you have a Fax machine? If so, you could email me the invoice and I could fax it to you.
If it was an ebay transaction, you could put the ebay number on the P58.
#37
barbour9

My only issue is that I have no way of printing of any documents and so proving the cost of the item is difficult. A written invoice looks spectacularly unprofessional and even more unbelievable.

This is the only thing remaining that I need to make the claim so any suggestions would be warmly received.


Can we ask(if it hasn't already been said) what the object was?

In my experience they are not really that interested and will not contest it.

If it is available in any shop i.e Argos etc just get a print out of the advert. That is what I usually do and they have always paid up.
#38
Sure - it was a trade here on HUKD and the missing item is Hitman: Blood Money for the 360.

Seeing as it was a trade there was no financial transaction as such so there is no record of value - except from the GAME website were I initially purchased the item.

I'll be near an argos today and will drop in and get a catalogue and hopefully it'll be advertised in there.

In reply to Dinosteveus - I don't have a fax machine unfortunately.

I'll chime in after I have my argos catalogue. Thanks for the tip Greg_68.
#39
They also dont seem to check if u have already claimed as I sent in 2 claims for the same item (as I was told they had lost my first one) and then received 2 compensation checks!!
#40
I sent a lost claim form with all nessesary proof and they returned a few months later saying that I will not be compensated because the guy who i sold the item to on ebay has not replied to their query.

But they lost the item so surely they will have to pay. A bit pointless to be honest

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!