Hi all just wondered if anyone can help me with this problem.
I ordered a nokia mobile phone from studio cards priced at £179.99, when the parcel arrived it contained a Samsung x810 costing £119.99 , I informed studio cards and a curior picked up the phone, when I recieved my next statement studio had charged me the £179.99 for the Nokia phone. I did not pay this bill as I didn't have any phones in my possesion and thought the credit would show on my next statement.
When the following staement arrived they credited the amount of the samsung phone £119.99 back to my account and not the amount for the Nokia £179.99, not only that but they had the cheek to add on a non payment fee for non payment of the previous statement for which at the time I had none of their products.
I have made several phone calls and numerous e-mails have been sent and finally a written letter, but I am still having no joy with getting back the differenc and the charges.
Does anybody know where I stand legally so that when I make the next phone call I sound like I know what I'm on about and can hopefully get them to correct this problem.
Many thanks in advance.