Help wanted think I have been robbed by dhgate.com - HotUKDeals
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Help wanted think I have been robbed by dhgate.com

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No one else to ask realy, if anyone can give me some advice please? I was looking for an Archos 605 80gb and in the UK they are £250-£300 more than I can afford. I read a post about the same subject … Read More
chromosome17 Avatar
9y, 8m agoPosted 9 years, 8 months ago
No one else to ask realy, if anyone can give me some advice please?

I was looking for an Archos 605 80gb and in the UK they are £250-£300 more than I can afford. I read a post about the same subject and one post said try http://www.dhgate.com and that friends had used ok.

Problem is I put in an order, paid through CC with paypal and all seemed fine, order showed as in progress and would be sent, but when I contacted the seller they said in very nonsece English they had no order or money.

I have reported to paypal, sent emails to dhgate and seller but not getting anywhere. Knowing paypal are bad with helping people in this situation (had £400 stolen through them 2 years ago) I would be greatfull if anyone can spare the time to advise me? because I realy can't afford to have £140 stolen.

Thanks for any help. :thumbsup:
chromosome17 Avatar
9y, 8m agoPosted 9 years, 8 months ago
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Comments/page:
#1
Do you have an order receipt? At the very least you will have an e-mail receipt from Paypal showing that money has been sent and giving the reference number etc..
#2
contact your credit card provider, some have schemes which help you reclaim money
#3
Wrong Forum.
Contact your Credit Card. Let them sort it if Paypal are messing you about.
#4
Paypal arn't much help but i have had 2 disputes and got my money back both times. Is your credit card insured for online purchases? Most are.

I would report it to the police, you will probably need a crime number for the CC company if its covered anyway.

Paypal can take a while to get your money back. I waited months once, thought it was all forgotten about and then i got an email saying i got the refund?
#5
if you paid with a credit card you will get your money back if paypal dont just file a chargeback with your cc company
[admin]#6
File a PayPal dispute and chargeback with cc.

Double check your PayPal acct obviously to make sure the money has gone out (just in case).
banned#7
Credit card company is the way to go...they have full insurance to cover this
#8
Many thanks guys.
Sorry for getting wrong forum.

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