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help! warrenty advice!

honeyb35 Avatar
6y, 9m agoPosted 6 years, 9 months ago
I bought a tv from cdiscount in March last year and its now faulty (combi - dvd wont work properly). I've been trying to sort it out for 2 months and am getting passed from pillar to post.
Cdiscount claim that as I've owned it for over 3 months it becomes goodmans problem, Goodmans claim that its cdiscounts problem (even though they are in provisional liquidation and unlikely to sort it) and that if they repair it I'll have to pay.
Who's right please? I'm sick of being messed around! I've also got problems with a murphy tv but they are replacing it straight way, are goodmans usually this naff?
I'm gutted cos the tv was bought to update the 14" goodmans portable I've had with no problems for over 15 years! Should have stuck with that I think!
honeyb35 Avatar
6y, 9m agoPosted 6 years, 9 months ago
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Comments/page:
#1
Use your credit card company to sort it it for you.
#2
I paid with a debit card, don't own a credit card
#3
its whoever you bought it froms problem to resolve

they either take it back and get it repaired or replace or refund dont let them fob you off again
#4
contact consumer direct - they are trading standards and will give you advice and even template letters to send to them.
I have been through something similar and your contract is with the retailer and you are under no obligation to take up the warranty from the manufacterer.
Your retailer should be replacing or repairing the set - 9 months is not a reasonable life span of a TV and therefore is not fit for purpose.
Really do contact the above 1st as they can tell you the law to the letter which can give you ammunition when you write to the retailer. (you must put everything in writing, not email as not admissable in court)

Stand your ground, get them to repair it and they wouldn't have a leg to stand on if they took you to court!
#5
jamstaruk1972
its whoever you bought it froms problem to resolve

they either take it back and get it repaired or replace or refund dont let them fob you off again


The problem with that advice (and the similar advice in the next post) is that Cdiscount are in liquidation and there is no chance of getting them to do anything or getting any money from them if you take them to court!

OP needs to look at the warranty that came with the TV. If it's from Goodmans then they should repair it; if it's from Cdiscount then there's little that can be done. If Cdiscount have provided the warranty then it would probably be best to try to find a local repairer who may do the repair cheaper than Goodmans.
#6
thanks everyone, doesn't look good :-( I'll double check the warrenty
banned#7
is it a refurb as if so, then may well only have a 3 month warranty?
#8
[QUOTE=tony_s1]The problem with that advice (and the similar advice in the next post) is that Cdiscount are in liquidation and there is no chance of getting them to do anything or getting any money from them if you take them to court!

Was unaware that they were officially in liquidation, apologies.
In that case, inform the manufacterer that the retailer is now closed and that you want it repaired/replaced under the sale of goods act.
#9
honeyb35
I paid with a debit card, don't own a credit card


Cases like this are a very good reason to have a credit card - as they are equally liable as the supplier and could have helped you. Sorry!
banned#10
Arent CDiscount bankrupt anyway?

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