I bought one of those Power4Life Easy Foldaway Step Ladders
from ebuyer and the blue anti slip feet have maked and stained my cream bedroom carpet, sent them a photo of the evidence and had professionals out to clean it. oilbased stain will not come out!! they offered me £30, I told them this was not acceptable they are no offering £100.99 and will not budge on the offer it costs minimum of £40 to fit a carpet. they are saying I have no proof it was their ladder that caused the damage.
I said this is not acceptable and I will get back to them. Their manager is unavailable and they have told me no matter what they will be not offering any more. Please can anyone help me? not sure what to do now.