Firstly sorry if im in the wrong place as im not sure where i should be !
I have just purchased a game from a member on hot uk deals and it came in the post today, it was sold to me as a new sealed game and that is what i received.
It was sent in a bubble wrap envelope but when i opened it i noticed it was pushed in at the back, when i took the wrapper off and opened the case i found it to be a smashed/cracked up on the disk side of the case. The disk seems undamaged and plays fine.
I have contacted the member and thay said they will refund my money if i return the game as it was definatly send in good condition and not damaged.
However im happy that the game works ect just a bit cheesed that royal mail has been so brutal with it , what would be best thing to do as i dont really want a refund i want the game! What is the procedure here would i/sell have to send the game to royal mail or could i/seller make a claim for the damage with pictures ect.?
if anyone can help i would be grateful.
i will post picture of item