I need some help from the collective wisdom of HUKD.
I sold a phone on ebay (and will be my last, I imagine!) to a buyer in Germany. I sent it tracked with insurance up to £250 on the 2nd December.
The buyer has now made a paypal claim against me just yesterday!! (nearly a month!) stating that it was not as described;
He says it was "badly scratched" when I mentioned that there were a few fine scratches on the auction site (really nothing that can be seen easily when it is turned on and I mentioned that). He aslo complains that I did not mention the network branding even when I got it unlocked.
The phone sold for around £230 and now he wants to claim £86!!! off me for "repair of the phone screen and replacement of the cover to remove the branding". Really is taking the pi**!! And he's not mentioned it anytime between the phone's arrival and yesterday. He is very uncooperative and has a one track mind on getting the money back. Where do I stand with this guy? I reckon he's clearly trying it on and getting some money back but I know the chances are that paypal will side with the buyer. I'm afraid he might send an empty box tracked to me if I ask for him to send the item back. What would you do?