Help with argos replacement cover!!!!1 - HotUKDeals
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Help with argos replacement cover!!!!1

LoozR Avatar
7y, 5m agoPosted 7 years, 5 months ago
I bought a dirt devil hoover in april 2008 (for £49.99) and bought the cover with it.Well it broke on me at 4 o'clock today so I sent my husband down to Argos today to get it replaced (they still have it in their new cat but the price is now £68.49) but instead he came home with a gift card for the original price I paid.They told him they couldn't replace it with the one in the cat because the cat number is different to the one I bought!I KNOW that this IS the same hoover cos I still have my original box and the model number is the same as the hoover on their website and ALL the specs are the same too.So, could I go down tomorrow and argue that it is the same hoover regardless of cat number and therefore it should be replaced even though they bumped the price up?I tried looking online for advice regarding this but came up with nothing.Rep given to all help.
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LoozR Avatar
7y, 5m agoPosted 7 years, 5 months ago
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#1
hiya

i just had a similar situation. I bought a scooter and it was faulty, they were offering me a gift card for the price i paid but the scooter had gone up by £10. Then they "kindly" reserved the scooter in another store (its not in new catalogue) and me and old scooter went and got an exchange - this was the result of 3 visits to the store and 2 phonecalls.

Good luck
#2
What is your cover for? Is it for repair or replacement?
#3
Your policy says they will offer you a replacement or giftvoucher.

I guess they can state they can choose which
#4
Your replacement cover applies after your manufacturers guarantee has finished. If the same item is no longer available, we’ll give you Argos vouchers up to the value you originally paid so you’ll never be out of pocket. The cover is inclusive of any manufacturer’s guarantee.



http://www.argos.co.uk/static/StaticDisplay/includeName/replacementCover.htm
#5
t0mm
Your policy says they will offer you a replacement or giftvoucher.

I guess they can state they can choose which


Is that what the policy says?... If so I'd go with insist on a replacement,argos can replace with a similar item (if they feel like it) if the original is not available,even though as you say it is the same item under a different cat no
banned#6
Sale of Goods Act Fact Sheet
Subject:
Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.



:thumbsup::santa:
#7
Your replacement cover applies after your manufacturers guarantee has finished. If the same item is no longer available, we’ll give you Argos vouchers up to the value you originally paid so you’ll never be out of pocket. The cover is inclusive of any manufacturer’s guarantee.

But you are out of pocket cos you paid extra for the cover in the 1st place ;-)
#8
grabbit
What is your cover for? Is it for repair or replacement?


its for replacement.

"Your replacement cover applies after your manufacturers guarantee has finished. If the same item is no longer available, we’ll give you Argos vouchers up to the value you originally paid so you’ll never be out of pocket. The cover is inclusive of any manufacturer’s guarantee. "

The point is Argos DO have the same item its just a different cat number.Should they not have replaced it, not given a gift card?:thinking:
#9
LoozR
its for replacement.

"Your replacement cover applies after your manufacturers guarantee has finished. If the same item is no longer available, we’ll give you Argos vouchers up to the value you originally paid so you’ll never be out of pocket. The cover is inclusive of any manufacturer’s guarantee. "

The point is Argos DO have the same item its just a different cat number.Should they not have replaced it, not given a gift card?:thinking:


Its possible it could be slightly different if it has a different cat no,

I would say in this instance it's at the discretion of the store manager,they can replace with a model of similar spec,in your case it would be the same model,but most likely it was just a SA who dealt with your OH,if he'd insisted on replacement the SM would most likely have been called upon and would maybe have approved the replacement,

Still worth a try a contacting SM and explaining the situ
#10
I've been arguing with Argos regarding a TV I bought in 06. It broke in Jan 09 but according to Consumers Direct this isn't an acceptable working life for a TV. I'm still no where near resolving but I'm not going to give up - calling them again tomorrow!!!!

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