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Help with bank charges- is there a way out?

Mclovin Avatar
5y, 8m agoPosted 5 years, 8 months ago
As students we have a group bank account with HSBC.
Recently we discovered that one of our direct debits bounced and we were charged with a 25 quid fee.
This is obviously expensive business for us students. Is there any way around this charge? Worth ringing up about? I thought i remembered a big to do with charges a few years back and people being able to reclaim the money they lost?

Thanks
Mclovin
Mclovin Avatar
5y, 8m agoPosted 5 years, 8 months ago
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[mod][Moderator]#1
If its never happened before, it may be worth giving them a call and grovel a bit
#2
i got a few charges back (about £70) just went in and said this was my first account, and i didn't realise i would get charged, its worth a try anyway, i tried with rbs and they didn't drop the charges
#3
I would give them a call and see want they say, they might refund your charge if it your first time it happened to you. This happened to me few years back but that was with abbey and they refund me. I would use the free phone in branch. Worth asking.
banned#4
HSBC student accounts have fee free overdrafts! Guess you didnt ask for it.

http://www.hsbc.co.uk/1/2/personal/current-accounts/student-banking/student-bank-account
1 Like #5
Def worth asking, I find a branch visit best, face to face.
Helps if it is your 1st in a long time, also check out why/how, is the direct debit floating around a date and sometimes hits earlier than expected?
Can be used to reason with who ever you chat with.
#6
whose name goes on the group account or how is it named, out of interest?
#7
It happened to me once at natwest, years ago when i was a student. I just called them and said that it had never happened before etc and that i wanted then to refund the charge. They did :) so defo worth a try
#8
I think if it rarely happens, heard someone say once every 6 months, then they should give you the money back. Worth an ask :)
#9
casparwhite
whose name goes on the group account or how is it named, out of interest?


they made us set up a business account apparently?
i had a chat in branch and she fobbed me off with some customer satisfaction phone number..
#10
Inb4 the lectures about keeping your account in order.
Anyway, people were claiming (and getting) their bank charges refunded as the OFT had deemed them to be unfair. The banks appealed and took them to court, which obviously ruled in the banks favour, saying they weren't unfair. All explained here http://www.independent.co.uk/money/spend-save/the-bank-charges-ruling-explained-1827327.html

Don't waste your time. You've lost it, just take more care and make sure the £25 charge doesn't take you overdrawn next month. They love that.
#11
deek72
Inb4 the lectures about keeping your account in order.
Anyway, people were claiming (and getting) their bank charges refunded as the OFT had deemed them to be unfair. The banks appealed and took them to court, which obviously ruled in the banks favour, saying they weren't unfair. All explained here http://www.independent.co.uk/money/spend-save/the-bank-charges-ruling-explained-1827327.html

Don't waste your time. You've lost it, just take more care and make sure the £25 charge doesn't take you overdrawn next month. They love that.


Eh?? There's a good chance that if this is the first (or first in a long time) that it's happened then the OP will get the money debited back to his account. Not really a waste of time imo. I do agree about making sure you don't go overdrawn, or over and agreed overdraft limit, you'll be screwed then....
banned#12
deek72
Inb4 the lectures about keeping your account in order.
Anyway, people were claiming (and getting) their bank charges refunded as the OFT had deemed them to be unfair. The banks appealed and took them to court, which obviously ruled in the banks favour, saying they weren't unfair. All explained here http://www.independent.co.uk/money/spend-save/the-bank-charges-ruling-explained-1827327.html

Don't waste your time. You've lost it, just take more care and make sure the £25 charge doesn't take you overdrawn next month. They love that.

ignore this advice. a 2 minute phone call for a good chance of recovering £25 is hardly a waste of time.
#13
I'm with HSBC, the first time it happens it will allow you overdrawn with no charge, if it happens again then they will charge you, so this is not the first time. HSBC allow one free overdrawn every 6 months. Worth a ring, but i doubt you'll get anywhere for a second offence.
#14
Chances are you will get it back if you havent done it in the last 6 months as a gesture of goodwill, if you have internet banking you can even just send a simple message and you will recieve a message back within 2 days.
#15
csiman
deek72
Inb4 the lectures about keeping your account in order.
Anyway, people were claiming (and getting) their bank charges refunded as the OFT had deemed them to be unfair. The banks appealed and took them to court, which obviously ruled in the banks favour, saying they weren't unfair. All explained here http://www.independent.co.uk/money/spend-save/the-bank-charges-ruling-explained-1827327.html

Don't waste your time. You've lost it, just take more care and make sure the £25 charge doesn't take you overdrawn next month. They love that.

ignore this advice. a 2 minute phone call for a good chance of recovering £25 is hardly a waste of time.


OK maybe I'm a bit negative and it might be worth a call. Like you say, nowt to lose. Just don't hold your breath. Maybe the op will let us know the outcome.

This is how it should work http://www.hotukdeals.com/misc/wow-here-s-a-turn-up-for-the-books/724648
They should already know.
banned#16
Mclovin
casparwhite
whose name goes on the group account or how is it named, out of interest?
they made us set up a business account apparently?i had a chat in branch and she fobbed me off with some customer satisfaction phone number..
business accounts are not free, they charge for all transactions (paying in money and cheques ) , bit strange , also to set up an overdraft they charge about 10 % of the agreed limit !

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