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help with currys and SOGA

ilovepink Avatar
5y, 8m agoPosted 5 years, 8 months ago
my pc is 14 months old has a recurring fault that was repaired at 6 months old.... has now re-developed the fault and they are offering me a partial refund of £280 to buy a new tower

is this a good or crap offer

they asked me to take it in to store which i did thi morning and when thy rang up the helpline they told the store clerk to tell me they will make me an offer as its non repairable

anyone any good with this kind of thing please

and thanks
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ilovepink Avatar
5y, 8m agoPosted 5 years, 8 months ago
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#1
Whats wrong with it?

What are the specs?
#2
How much did you pay for the pc 14 mths ago ilp ?
#3
birdyboyuk
Whats wrong with it?

What are the specs?



switches itself off sometimes power button wont work and makes a spark noise coming from where you plug the power lead in

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)

acer
windows 7 home premium 64 bit
amd athlon II X3
3GB
320GB
9200 integrated
NVIDIA GeForce
#4
Depends what it is (Tower). And what the problem is. (Maybe able to pocket some money)
#5
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


£399.99

they are only replacing the tower not the monitor
#6
ilovepink
birdyboyuk
Whats wrong with it?

What are the specs?



switches itself off sometimes power button wont work and makes a spark noise coming from where you plug the power lead in

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)

acer
windows 7 home premium 64 bit
amd athlon II X3
3GB
320GB
9200 integrated
NVIDIA GeForce


New PSU. Simple change. Not expensive either.
#7
Adam2050
Depends what it is (Tower). And what the problem is. (Maybe able to pocket some money)

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)
#8
Adam2050
ilovepink
birdyboyuk
Whats wrong with it?

What are the specs?



switches itself off sometimes power button wont work and makes a spark noise coming from where you plug the power lead in

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)

acer
windows 7 home premium 64 bit
amd athlon II X3
3GB
320GB
9200 integrated
NVIDIA GeForce


New PSU. Simple change. Not expensive either.


they have done it once before already
#9
ilovepink
Adam2050
Depends what it is (Tower). And what the problem is. (Maybe able to pocket some money)

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)


Okay I wouldn't accept that unless you are in need of something instore. SOGA would surely support a refund. 2 Year European warranty.
#10
MR1123
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


^ this


£399.99 but they will only replace the tower
#11
Are they letting you keep the tower or have you got to return it ?
#12
Adam2050
ilovepink
Adam2050
Depends what it is (Tower). And what the problem is. (Maybe able to pocket some money)

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)


Okay I wouldn't accept that unless you are in need of something instore. SOGA would surely support a refund. 2 Year European warranty.


ive already got them to up it from £250 and ive told them £280 is no good to me

what can i do now

sorry but im crap with this kinda stuff anything else im good but not this soga thing
#13
ilovepink
MR1123
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


^ this


£399.99 but they will only replace the tower


So they are willing to replace the tower, and let you keep the other or replace it and take it off you?
#14
shopstilldrops
Are they letting you keep the tower or have you got to return it ?


have to return ive bought it home as they wanted to charge me £30 to get phtos off fr me :S
#15
Adam2050
ilovepink
MR1123
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


^ this


£399.99 but they will only replace the tower


So they are willing to replace the tower, and let you keep the other or replace it and take it off you?


sorry worded wrong...

they will keep my tower and give me partial refund of £280 onto a gift card

Edited By: ilovepink on Mar 17, 2011 10:39
#16
ilovepink
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


£399.99

they are only replacing the tower not the monitor


Seems a good price for what they are offering you as this pc would cost less now, and i know people who have had to fight for this sort of compensation after 14 months, i would say take it and sell the current parts off
#17
MR1123
ilovepink
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


£399.99

they are only replacing the tower not the monitor


Seems a good price for what they are offering you as this pc would cost less now, and i know people who have had to fight for this sort of compensation after 14 months, i would say take it and sell the current parts off


they dont have anything the same spec for the price they have quoted me and they want to keep my tower
1 Like #18
MR1123
ilovepink
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?

£399.99

they are only replacing the tower not the monitor

Seems a good price for what they are offering you as this pc would cost less now, and i know people who have had to fight for this sort of compensation after 14 months, i would say take it and sell the current parts off



She has to return the faulty tower though !
#19
ilovepink
Adam2050
ilovepink
MR1123
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


^ this


£399.99 but they will only replace the tower


So they are willing to replace the tower, and let you keep the other or replace it and take it off you?


sorry worded wrong...

they will keep my tower and give me partial refund of £280


Okay, tell them you want a refund or a replacement Tower with the same or better specs then provided. Plus you want the hard drive removed and wiped as personal information will be left on. If not you will move the matter forward with trading standards. Offering you a partial refund unless you bought it with a monitor and keyboard software etc is not acceptable. If they give you the refund will they take your tower?
#20
ilovepink


they dont have anything the same spec for the price they have quoted me and they want to keep my tower


did you buy extra protection from the shop or is it manufacture warranty, as if you did pay extra warranty from the shop they would have to replace your pc with a similar spec model or give you full refund, but this depends on their t & c, you would need to check that

if all fails hit trading standards like adam states


Edited By: MR1123 on Mar 17, 2011 10:43
#21
Adam2050
ilovepink
Adam2050
ilovepink
MR1123
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


^ this


£399.99 but they will only replace the tower


So they are willing to replace the tower, and let you keep the other or replace it and take it off you?


sorry worded wrong...

they will keep my tower and give me partial refund of £280


Okay, tell them you want a refund or a replacement Tower with the same or better specs then provided. Plus you want the hard drive removed and wiped as personal information will be left on. If not you will move the matter forward with trading standards. Offering you a partial refund unless you bought it with a monitor and keyboard software etc is not acceptable. If they give you the refund will they take your tower?


yep they have offered £280 gift card in return i have to give them my tower
#22
MR1123
ilovepink


they dont have anything the same spec for the price they have quoted me and they want to keep my tower


did you buy extra protection from the shop or is it manufacture warranty, as if you did pay extra warranty from the shop they would have to replace your pc with a similar spec model or give you full refund, but this depends on their t & c, you would need to check that

if all fails hit trading standards like adam states



nope i never buy extra warranty on stuff, if this was the first time then i would happily accept but this happened before when the machine was only 6 months old my argument is that the amount offered would not buy a replacemtn of the same spec
1 Like #23
Was the monitor included in the £399.99 price?

You need to look at how much the PC has cost you over the 14 months if you were to take them up on their offer.

£120 is too much, but itf the monitor cost £100 for example, then the nett cost to you would be £20.

I believe that if you took them to court, you could push for a cash refund, but I don't think you necessarily have the right to one.

You should've rejected it when it first needed attention.
1 Like #24
ilovepink
Adam2050
ilovepink
Adam2050
ilovepink
MR1123
shopstilldrops
How much did you pay for the pc 14 mths ago ilp ?


^ this


£399.99 but they will only replace the tower


So they are willing to replace the tower, and let you keep the other or replace it and take it off you?


sorry worded wrong...

they will keep my tower and give me partial refund of £280


Okay, tell them you want a refund or a replacement Tower with the same or better specs then provided. Plus you want the hard drive removed and wiped as personal information will be left on. If not you will move the matter forward with trading standards. Offering you a partial refund unless you bought it with a monitor and keyboard software etc is not acceptable. If they give you the refund will they take your tower?


yep they have offered £280 gift card in return i have to give them my tower


Okay ask about your information and the replacement tower has to be the same spec or similar. The item's been faulty since you had it, so they have no real grounds to start getting funny with you. Never buy anything from curry's as they are pathetic cretins with about as much information about the product as the box dictates to them, I would seek consumer directs advise before going back.
#25
thesaint
Was the monitor included in the £399.99 price?

You need to look at how much the PC has cost you over the 14 months if you were to take them up on their offer.

£120 is too much, but itf the monitor cost £100 for example, then the nett cost to you would be £20.

I believe that if you took them to court, you could push for a cash refund, but I don't think you necessarily have the right to one.

You should've rejected it when it first needed attention.


yes £399.99 was for the base unit and the monitor :)
#26
ilovepink

nope i never buy extra warranty on stuff, if this was the first time then i would happily accept but this happened before when the machine was only 6 months old my argument is that the amount offered would not buy a replacemtn of the same spec


okay it happened at 6 months which gives you a better chance of getting full refund as its a ongoing problem, you would need to call them and say you want a similar or better spec pc or a full refund in cash ( in writing) if your not happy with the response then you would need to get trading standards involved and/or take them to a small claims court, (which doesnt cost much like £40)
#27
280 is fair then! Is the monitor a branded company if so they used to cost around 100 a year or so ago.

Edited By: MarzBarz on Mar 17, 2011 10:53
#28
MarzBarz
280 is fair then! Is the monitor a branded company if so they used to cost around 100 a year or so ago.


but op cant get anything near to what her current pc spec has
#29
Adam2050
ilovepink
Adam2050
Depends what it is (Tower). And what the problem is. (Maybe able to pocket some money)

forgot to add it will be on a gift card so i have to purchase it instore...... (even thou i paid cash)


Okay I wouldn't accept that unless you are in need of something instore. SOGA would surely support a refund. 2 Year European warranty.


the UK doesnt have a 2 year European warranty. get your facts right. it wasnt taken into UK law. we have the sale of goods act that covers for longer but after 6 months, the onus on proving the fault was there from time of purchase is down to the customer, not the retailer.
So many people think the UK has this 2 year warranty, but we don't.

by the summer of 2011, tho Currys/PCW will be giving a 2 year warranty as standard on PCs and laptops as part of the rebrand from Tech Guys to KnowHow.
#30
MR1123


but op cant get anything near to what her current pc spec has


The SOGA doesn't say they have to offer her the same spec, as they are refunding, not replacing.
#31
so what do you guys think what should i do.... im soooo confused :(
#32
im not interested in any money i'd rather they replaced...would that be reasonable
1 Like #34
ilovepink
im not interested in any money i'd rather they replaced...would that be reasonable


Currys Sell a Packard bell similar on there website which has near enough the same spec. Might be worth saying you would take that in replacement.
#35
Adam2050
ilovepink
im not interested in any money i'd rather they replaced...would that be reasonable


Currys Sell a Packard bell similar on there website which has near enough the same spec. Might be worth saying you would take that in replacement.


really? is it good? lol can you link me please :)

this one? http://www.currys.co.uk/gbuk/packard-bell-imedia-a3622-uk-04897049-pdt.html

Edited By: ilovepink on Mar 17, 2011 11:08
#36
ilovepink
Adam2050
ilovepink
im not interested in any money i'd rather they replaced...would that be reasonable


Currys Sell a Packard bell similar on there website which has near enough the same spec. Might be worth saying you would take that in replacement.


really? is it good? lol can you link me please :)

this one?[url=http%3A%2F%2Fwww.currys.co.uk%2Fgbuk%2Fpackard-bell-imedia-a3622-uk-04897049-pdt.html] http://www.currys.co.uk/gbuk/packard-bell-imedia-a3622-uk-04897049-pdt.html[/url]


I saw a cheaper one. For £299 they might meet you on that, and you would be happy. I take it the computers only used for surfing photos and music.
#37
Adam2050
ilovepink
Adam2050
ilovepink
im not interested in any money i'd rather they replaced...would that be reasonable


Currys Sell a Packard bell similar on there website which has near enough the same spec. Might be worth saying you would take that in replacement.


really? is it good? lol can you link me please :)

this one?[url=http%3A%2F%2Fwww.currys.co.uk%2Fgbuk%2Fpackard-bell-imedia-a3622-uk-04897049-pdt.html][/url][url=http%3A%2F%2Fwww.currys.co.uk%2Fgbuk%2Fpackard-bell-imedia-a3622-uk-04897049-pdt.html] http://www.currys.co.uk/gbuk/packard-bell-imedia-a3622-uk-04897049-pdt.html[/url]


I saw a cheaper one. For £299 they might meet you on that, and you would be happy. I take it the computers only used for surfing photos and music.


that and couple of films
#38
http://www.currys.co.uk/gbuk/packard-bell-imedia-d3524-uk-07677373-pdt.html

Try for that one.

See if they are willing to replace it with that. £20 diff and they get rid of the headache. You get a brand new machine, Sorted.

Edited By: Adam2050 on Mar 17, 2011 11:13
#39
right...

they will not replace and they will not offer any more money, but i may be able to get cash instead

but still give them the base unit
#40
Adam2050
[url=http%3A%2F%2Fwww.currys.co.uk%2Fgbuk%2Fpackard-bell-imedia-d3524-uk-07677373-pdt.html]http://www.currys.co.uk/gbuk/packard-bell-imedia-d3524-uk-07677373-pdt.html[/url]

Try for that one.

See if they are willing to replace it with that. £20 diff and they get rid of the headache. You get a brand new machine, Sorted.



what is the diffence in that?
is it somethign i would notice?

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