Hey i need some advice and this is the best place to get it!
Basically in April i took out a contract with Vodafone and the cost for the tariff was £27.50 including VAT, i made sure i asked that it was the final price including VAT. The first bill was really high because it included the cost of my old rine rental and the new one. The next bill i kind of ignored because it was direct debit. But now i got my 3rd bill and realised they charge me £30 per month, even though i never agreed at this price. (I know its only £2.50 diff but it equals near £50 over 18 months).
I called them up and after being transferred several times i ended up at the accounts dep. They refused to believe me that my contract cost was £27.50 per month, even though on previous occasions when i phoned up they knew the cost was £27.50! Now they are telling me it is going to be £30. But i know they can't change the fixed cost as it breaches their terms and conditions. I am legally allowed to terminate the contract but they refuse to believe the contract should be £27.50 and making me out to be the liar. I have prvided them with the dates and times of the calls so they can go back to their 'recorded phone calls' but they also refuse to do this, even though that simple check would prove my point.
Basically i want to cancel my contract because they went against their terms and conditions, but they are saying they will charge me £600. How can i sort this!?!