I have sold a few items recently on Ebay. One was a designer jumper. I posted item on 12th November and I got a message yesterday from the buyer stating the item was damaged which I was really surprised at, as it was brand new with tags. I got it in TKMaxx for £30 which was a bargain.
The buyer has sent a picture of the damage and OMG there is like a big massive fault down the underarm at the seam and partly going over the front join between the body and arm. It looks like the fabric has been picked to create a ladder like effect. Possibly with a fabric picker thing. I looked at my pictures and you can see there is no fault on it and it definately was not like that when it was sent. I know ebay will favour with buyer anyway. I am well annoyed!!! What should I do? I am going to email buyer politely stating no way was it like that but I know they will claim through paypal who always favour with buyer. Anyone got any experience of something like this happening?