Can anyone help......I sold an item on ebay (egg room thermometer) back in October and posted it to the buyer in Spain. I always get proof of postage and of course the parcel hasnt turned up at its destination.
I am getting a bit sick of the rude messages im getting from the buyer....I can see her point, she paid for an item & hasnt received it but I have proof of postage!! I handed in the claim form to the post office as soon as she told me the parcel hadnt arrived which was only about 2 weeks ago! As soon as she sends me a message I reply straight back and have told her I will do all I can to help her but I keep geeting messages from her saying she wants a solution now.
Anyway my question is.....Should I refund her and take her word for it she hasnt received it and wait to see if Royal Mail refund me or do I wait until I hear from Royal Mail?
Ive tried calling ebay but they didnt seem to grasp my meaning!
Would really appreciate your help!
Thanks Kaeren x