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Help with ebay lost item....PLEASE x

babybetty Avatar
5y, 11m agoPosted 5 years, 11 months ago
Can anyone help......I sold an item on ebay (egg room thermometer) back in October and posted it to the buyer in Spain. I always get proof of postage and of course the parcel hasnt turned up at its destination.
I am getting a bit sick of the rude messages im getting from the buyer....I can see her point, she paid for an item & hasnt received it but I have proof of postage!! I handed in the claim form to the post office as soon as she told me the parcel hadnt arrived which was only about 2 weeks ago! As soon as she sends me a message I reply straight back and have told her I will do all I can to help her but I keep geeting messages from her saying she wants a solution now.
Anyway my question is.....Should I refund her and take her word for it she hasnt received it and wait to see if Royal Mail refund me or do I wait until I hear from Royal Mail?

Ive tried calling ebay but they didnt seem to grasp my meaning!

Would really appreciate your help!
Thanks Kaeren x
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babybetty Avatar
5y, 11m agoPosted 5 years, 11 months ago
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[mod] 1 Like #1
You should refund her. It's your responsibility to ensure it arrives.

Chances are she has it but proof of postage is worth nothing, in future always send via trackable method.
banned 1 Like #2
yeah I would refund her.
Not sure what you mean by 'I will do all I can to help her'
Apart from refund what else can you do?
#3
i would wait it out, has it been over 45 days? if so, there isn;t much she can do other than wait for u to find out what happened to it.

At the end of the day, it is nothing that vital, if its just an egg thermometer, and these things happen, nobodys fault really, she will just have to be patient.

Edited By: jayjayuk1234 on Dec 20, 2010 09:30
#4
I would personally, politely tell her that you have submitted a claim with Royal Mail and as soon as they have issued your compensation, you will refund their payment immediately and that no amount of hounding you is going to speed the process up.

When people go on like this you can't help but think they have it already and are trying it on...that's why I won't post outside of UK. As it's been 2 weeks since you submitted your claim, it may be worthwhile contacting RM to ensure they have received it, have only had to claim a couple of times but I'm sure I had refund within 2 weeks....altho' with this weather thing they could be 'snowed' under with lost parcels (sorry)!
banned 1 Like #5
if i hadnt received something from you that i paid for in october, you would be refunding me if you liked it or not, refund the buyer, royal mail probably have a million claims to sort out this time of year
#6
You should refund her. It's your responsibility to ensure it arrives

How the hell can seller assume responsibility to ensure it arrives????? The seller hands over item to RM for them to deliver, it's therefore RM's responsibility UNLESS of course the seller is hand delivering, in this case she isn't. RM and of course the postal service in Spain are now responsible for the buyer receiving her item...the seller has done everything she can to ensure delivery!
3 Likes #7
luvvlychocolate
I would personally, politely tell her that you have submitted a claim with Royal Mail and as soon as they have issued your compensation, you will refund their payment immediately and that no amount of hounding you is going to speed the process up.

When people go on like this you can't help but think they have it already and are trying it on.


That's complete ****. People don't "go on" like that because they're trying to pull a fast one, they do so because they've waited two months already, and are getting sick of delays and the complete refusal from the seller to fulfill their obligations. Issues between the delivery companies and the seller are between the delivery companies and the seller, nothing to do with the recipient.

Babybetty, just issue the refund. You might go out of pocket for a few days / weeks, but big deal, it's only a couple of quid. I think not being a cock is more important than a couple of quid.
#8
Point everyone seems to be missing is that if you refund you are out of pocket becos' you not only don't have the item, you don't have the money for it either and IF it transpires afterwards that the buyer has history of trying this sort of thing on you won't get squat from RM.
#9
How much was the item? Is she kicking off over something worth £2 lol.
Some take responsibility for items lost in post, some dont.
If its a substantial sum make her wait, incase she's pulling a fast one. Any insulting emails forward to ebay.
I sent something back once for £50 and the post office said they had delivered, but seller said they hadnt. Peeps can stoop low. Im still bitter lol.

Personally, I dont believe a buyer should be responsible for items lost in transit or damaged.

Edited By: cherishu2 on Dec 20, 2010 09:38
#10
luvvlychocolate
You should refund her. It's your responsibility to ensure it arrives


How the hell can seller assume responsibility to ensure it arrives????? The seller hands over item to RM for them to deliver, it's therefore RM's responsibility UNLESS of course the seller is hand delivering, in this case she isn't. RM and of course the postal service in Spain are now responsible for the buyer receiving her item...the seller has done everything she can to ensure delivery!


I see what you are saying, but i think he means, seller chooses who delivers the item and is ultimately responsible in that way, i mean for example, you could buy something from me, and then i can say i got my mate dodgy dave to deliver it to you, but suprise suprise, its gone missing. Clearly that's is my responsibility to sort out and not yours.
banned 2 Likes #11
luvvlychocolate
You should refund her. It's your responsibility to ensure it arrives


How the hell can seller assume responsibility to ensure it arrives????? The seller hands over item to RM for them to deliver, it's therefore RM's responsibility UNLESS of course the seller is hand delivering, in this case she isn't. RM and of course the postal service in Spain are now responsible for the buyer receiving her item...the seller has done everything she can to ensure delivery!


So if you buy a £500 tv from say amazon, and it doesn't arrive you will be ok if they say 'well we handed it to city link so have done all we can to get it to you'?
#12
That's complete ****. People don't "go on" like that because they're trying to pull a fast one, they do so because they've waited two months already, and are getting sick of delays and the complete refusal from the seller to fulfill their obligations.

No it's not complete ****. Item was posted October by seller and was only informed 2 weeks ago that buyer claimed not to have received it. If buyer was that concerned would they not have advised seller a little sooner than 2 weeks ago that their item had failed to turn up?????????

Seller isn't refusing to fulfil her obligations...she posted the damned thing! She's now made the claim with RM and has said she will refund as soon as she has her compo from RM...how the hell is that refusing to fulfil her obligations???
#13
dxx
luvvlychocolate
I would personally, politely tell her that you have submitted a claim with Royal Mail and as soon as they have issued your compensation, you will refund their payment immediately and that no amount of hounding you is going to speed the process up. When people go on like this you can't help but think they have it already and are trying it on.
That's complete ****. People don't "go on" like that because they're trying to pull a fast one, they do so because they've waited two months already, and are getting sick of delays and the complete refusal from the seller to fulfill their obligations. Issues between the delivery companies and the seller are between the delivery companies and the seller, nothing to do with the recipient. Babybetty, just issue the refund. You might go out of pocket for a few days / weeks, but big deal, it's only a couple of quid. I think not being a cock is more important than a couple of quid.

Are you a bit moody today? X)
#14
So if you buy a £500 tv from say amazon, and it doesn't arrive you will be ok if they say 'well we handed it to city link so have done all we can to get it to you'?

That's a completely different scenario as you are well aware!
1 Like #15
You should refund her and then claim back from royal mail. It's not worth the hassle of emails from the buyer. It is your responsibility that it arrives with the buyer (have a look on the ebay help pages). You may get negative feedback from this one anyway, but why make it worse.
banned 1 Like #16
luvvlychocolate
So if you buy a £500 tv from say amazon, and it doesn't arrive you will be ok if they say 'well we handed it to city link so have done all we can to get it to you'?


That's a completely different scenario as you are well aware!


No its not
The Op has according to you fulfilled her obligation by passing the item to a delivery service.
How would amazon doing the same be completely different?
#17
I fell foul of this ridiculous system earlier in the year. Paypal refunded the person I sent the item to while I was away on holiday. They gave me 10 days to prove that I'd sent the item whilst I was on a 16 day hol!!! So they gave her my money back (without my permission) and then refused to accept that I had proof of her receipt - I had the tracking number from Royal Mail which clearly showed her signature - the B*******S at Paypal said I was at fault for not responding within the prescribed time. I won in the end however, I took them to the financial ombudsman who slapped Paypal's wrist pretty hard!!! Have faith - and perservere. Good luck. The lesson I learned was that the buyer is protected to the hilt - the seller is not offered any protection whatsoever - so be prepared to wear the loss or fight a long and miserable battle :)
#18
Okebird
I fell foul of this ridiculous system earlier in the year. Paypal refunded the person I sent the item to while I was away on holiday. They gave me 10 days to prove that I'd sent the item whilst I was on a 16 day hol!!! So they gave her my money back (without my permission) and then refused to accept that I had proof of her receipt - I had the tracking number from Royal Mail which clearly showed her signature - the B*******S at Paypal said I was at fault for not responding within the prescribed time. I won in the end however, I took them to the financial ombudsman who slapped Paypal's wrist pretty hard!!! Have faith - and perservere. Good luck. The lesson I learned was that the buyer is protected to the hilt - the seller is not offered any protection whatsoever - so be prepared to wear the loss or fight a long and miserable battle :)


I really hate paypal, they ALWAYS take the buyers side, they did the same thing to me. But I just wrote if off as a lesson and moved on. Perhaps I should have done as you did - as the more people that take action against the blighters, the more likely they are to take a more balance approach - yeah right!
#19
99% of items that I send out that then go 'Missing' are lies.

A lot of people out there realise that most will send the item AND refund and Ebay encourage this.


Before anyone asks, I KNOW that they have been recieved and the tone of the replies verifies this.


Genuine buyers are as much concerned about YOUR loss as THEIRS. Liars couldn't gave a flying Fk.

All they want is yer money.

FWIW there is a form on the Ebay forums that ask them to agree to a full investigation into the matter including the Police. If they sign, I'll refund, if not then I wait until Ebay force my hand.

I recently refunded AND resent a customer and as soon as both were recieved, he left me a Neg.


My advice is as said before, stretch it out past 45 days so that at least THAT doesn't happen.
1 Like #20
Ok....Im going to refund her! I posted it 22 Oct and the first message from her was on 29 Nov saying where is my item...I will report you to ebay!

When I said I will do all I can to help I meant I will not just ignor her and will chase it up also fill out the claim and send it off (a lot of people on ebay tell the buyer to do this which I dont agree with)

Thanks for your help everyone! x
#21
BTW a lot of Ebayers build these losses into their selling module and add a couple of bob onto every item that they sell to cover such losses.

Also, if its just a few quid, move on.

Not worth it for all the headache.
#22
Your hands are pretty much tied. Unless you have proof that the package was delivered - a signature of the buyer receiving the item - you have no option but to refund.
If the buyer paid via Paypal it doesn't matter whether you want to refund or not as Paypal will refund the monies unless you have proof of delivery.
Royal Mail are generally very good with the refunds but can take a little while.
#23
This is one of the reasons why people choose to Not post outside of UK.
Being only a room thermometer I would think it never sold for much & so put it down to experience & change ebay settings to not allow bidders from out-with the UK.I also think you should refund her.
#24
It sold for £25 x
#25
sounds like your buyer is pulling a fast one - you can usually tell. Don't forget you can block buyer IDs - to help prevent one of these people from buying from you again - ofcourse it won't stop them from buying under another ID.
#26
always send by recorded trackable post when i first started selling on ebay i used just normal 1st class post and the amount of people that was telling me they havent had there items was crazy.
since ive started using recorded or special i dont have that problem much now just a few now and again try it on but i then track it myself and when it shows up that they have it you dont hear anything again.
theres alot of scammers on ebay and unfortuantly they ruin it for the genuine sellers/buyers.
#27
You have proof of postage, not proof of delivery. Paypal will side with the buyer. Refund them now and claim from the post office. Nothing more you can do.
#28
1st of all the 45 days has a lot are saying are only for a paypal/ebay claim if the buyer has paid by CC then they will have a lot longer to issue a chargeback so it would be best to refund the buyer now to avoid that from happening as since you have no signature you would lose. Since you sent it by a non trackable method it will become the RMs responsibilty to refund you as they cannot proove it has left the country and pass the buck onto the Spanish postal service. Whether you have been scammed or not the only loser will be the RM not you.

Edited By: newbie1001 on Dec 20, 2010 10:24
#29
babybetty
It sold for £25 x
Have you contacted any of the previous Sellers & asked them if they had any problems with her.Don't look at her Feedback as that will show nothing.you can do a advance search of what she has bought then contact sellers.You can also use Goofbay to check her out & who knows you may get the last 5 Sellers all having same problem with her.
#30
you only get the postage fee refunded in stamps if royal mail even give you that.
#31
jackvdbuk
you only get the postage fee refunded in stamps if royal mail even give you that.


You get the amount you paid for postage (but you have to give a postage receipt) plus the amount you paid for the item - again you have to show proof. So, you do lose any profit you would have made for the item and you'd need to cancel the transaction in ebay to reclaim your seller fees.
#32
you only get the postage fee refunded in stamps if royal mail even give you that

I think you'll find that info is incorrect....the book of stamps is normally what you get for a delayed item or lost birthday card etc.

On the couple of occasions I had to claim for Ebay items lost in transit, I copied the listing page showing amount my buyer had paid plus the actual postage I paid providing a copy of the PO receipt and received compensation in full.
banned#33
luvvlychocolate
So if you buy a £500 tv from say amazon, and it doesn't arrive you will be ok if they say 'well we handed it to city link so have done all we can to get it to you'?


That's a completely different scenario as you are well aware!

no its not! sellers responsibility to ensure item ARRIVES, not just posted.

never heard of RMSD? oO
banned#34
rizla01
99% of items that I send out that then go 'Missing' are lies.

How the hell do you know that as fact?
#35
The moral of story.....

1- don't use ebay, in particular paypal
2- never use less service than special delivery minimum cost £6 for sending goods
3- op the most you will get from rm is a couple of first class stamps as goodwill even thats a battle and half


Sadly, ebay is now full of retail sellers and fewer private sellers in turn limiting bargains to be had.

private sellers are now either chucking stuff into skips or freecycling it avoiding the stress with ebay


sad really
#36
3- op the most you will get from rm is a couple of first class stamps as goodwill even thats a battle and half

Unless they've changed things very recently that's tosh....if you provide a print out of your listing which shows the price of the item and your receipt for postage, stating how it was packaged and whether your return address was on it or not and include them with your claim form you should get it all back....that's certainly been my experience!
#37
no its not! sellers responsibility to ensure item ARRIVES, not just posted.

never heard of RMSD?

Yes have heard of RMSD thank you! So you suggest using RMSD for an item worth a couple of quid (not talking about this particular thread)?. Not financially viable to do so! Whichever way you look at it, so far as Ebay are concerned the seller has absolutely NO rights and the buyer has has the seller over a barrel! Used to do all my selling on Ebay but very rarely do these days!
#38
newbie1001
Whether you have been scammed or not the only loser will be the RM not you.


And the people who then buy stamps at higher prices to cover the cost of theft.
#39
luvvlychocolate
3- op the most you will get from rm is a couple of first class stamps as goodwill even thats a battle and half
Unless they've changed things very recently that's tosh....if you provide a print out of your listing which shows the price of the item and your receipt for postage, stating how it was packaged and whether your return address was on it or not and include them with your claim form you should get it all back....that's certainly been my experience!




Ay?

Let me get this right ... i sell a £400 ipad on ebay, then send via normal post with only a certificate of postage.

Buyer complains not receieved, you seriously think rm will give me £400 with certificate of postage as only proof of delivery?

You, my fwiend is the one who is talking utter tosh!

Why on earth is the point of having different levels of service otherwise?

Like i said, the op would be lucky to get a book of stamps if at all.
#40
Only up to £39 for recorded.Special delivery is up to £500 ( I think ).

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