Hi, I'm new here but you all seem so lovely and was wondering if you could give me some advice.
I sold something this afternoon on ebay and had told people with no feedback to email me before bidding. A person with zero feedback won and I have emailed them 3 times, with no reply, and since offered the item to the second highest winning bid as they had perfect feedback, were so keen, polite and want to come and collect it tomorrow and have very good communications.
I have been charged final end fees twice - for the zero feedback winner and the second chance offer. Basically, how do I officially cancel the first zero feedback and get the final end fees back?
Do I need to file for an unclaimed item, but as I chose not to sell to the zero feedbacker due to their not complying to my one condition of sale (emailing prior to bidding for those with under 5 feedback), it's not really unpaid as such if you know what I mean.
What should I do?