Hi all need some advice if anyone can help.
Basically I booked a ticket through STA travel from Heathrow to Auckland to LA and back home (im currently in Auckland). Now i need to move my flight back to the UK from LA a week earlier and I called up STA uk (from NZ and it cost me a bomb) and the (VERY UNHELPFUL and RUDE) guy told me that it would cost 250 pounds (cant find the pound key on this nz comp) to change the flight. Now when I booked the flight I was told it would cost around 120 max (and since I want to get home mid Sept then this is usually not a problem as the flight availability is OK then and not full) .... Now does anyone have any ideas what I can do. Should I just call up again and speak to someone else (difficult as it costs a lot and the time difference) or is there anything else I can do.
It seems once again i was misinformed by STA (about the 5th time for this ticket) and they just keep taking money from me by continually lying.
Any help will be much appreciated
btw im flying through BA from LA to UK - was told when booking that it would all be quantas but once the ticket was sent to me it said BA for the last leg ..... i dont like STA lol.