Hi, I hope this is an easy one, my little sister is getting upset over letters received from Vertbaudet re a debt she is disputing owing. She says she never received the items, they said 'As there was no reply the goods were left at your property'. There is nowhere safe to leave the items and she never received a card to state they were left round the back of house or anywhere like that. Is there an act she can quote? Surely it is sellers responsibility to prove that my sister received the goods?
She did originally order them and enclosed a cheque. she then received a letter from them stating they hadnt received cheque so could she send another one. She went to bank and cancelled cheque and then they tried to cash it but it obviously failed. She has never received the items and has told them this several times. On one statement it shows all items cancelled then next statement they are all reinstated.
Wrote them another letter asking them to provide proof of delivery but they have ignored and passed it to a DCA. My sister is all stressed by this and is considering paying it just to get them off her back and so her credit file isnt tarnished. If anyone knows which acts etc to quote in a letter to them it would be much appreciated cos I do know the onus is on the seller to provide proof item was received and my sister would never recommend someone leave a parcel outside her house - she lives in a self contained flat on a council estate..and her door can be seen from the street.