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Help with HP laptop hard drive

unseenangelwings Avatar
7y, 2w agoPosted 7 years, 2 weeks ago
I'd like to ask anyone in the know about computers the following questions please and would be grateful for any help and advice. (sorry it's a bit long winded)

My HP laptop (2 yrs old) started to crash intermittently and got worse over a couple of days. After trying all possible options of system restore, start up repair etc... it eventually wouldn't get past the ERR1ERR3 screen.
I thought for about the 20th time i'd try a system restore( F11) back to a previous date (sometimes it seemed to work). Unfortunately, I wasn't paying much attention and seemed to do a complete factory reset by accident. For the short amount of time that it worked after that, I had lost everything without creating a backup.... And then it completely died and wouldn't load past ERR1ERR3.

I am aware that I can recover the data if the HD is ok but i'm pretty much guessing it's had it so is there any other way of retrieving it other than paying PC world £600?

and secondly, does anyone know how much it would cost to replace the HD and should the retrieve be attempted before or after I replace it?

I'll be totally grateful if anyone can be of help to a very sad
Mum who has lost all of her baby's photos :(
unseenangelwings Avatar
7y, 2w agoPosted 7 years, 2 weeks ago
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#1
I've used this in the past to recover deleted data - You can try it out for free and see if it finds your photo's.
http://www.recovermyfiles.com/

Replacement hard drives are cheap enough these days, depends what size you want -
http://www.amazon.co.uk/gp/search/ref=pd_lpo_ix_dp_am_us_uk_en_laptop.020hard.020drive_gl_electronics?keywords=laptop%20hard%20drive&tag=lpo%5Fixdpamusukenlaptop.020hard.020drivegl%5Felectronics-21&index=blended
#2
[FONT=Verdana]It would also be handy to confirm the exact model of HP laptop you have, as that will help to confirm that it definitely comes with SATA support for replacing the hard disk.

Cheers, Scotty Boy! :thumbsup:[/FONT]
1 Like #3
Just a chance that this may work, sometimes does sometimes doesn't

When the Laptop starts to boot after switching it on, immediately press and tap continuously the F10 key on keyboard, This should take you into the bios screen, dont touch or alter anything just find where it says something about loading or reseting default settings save and exit

No see if it gets past the error and loads, if it does use a file recovery program to try and recover your photos and save to a different drive or usb pen drive

Hope it helps, good lucks
#4
Hope you did not remove the HP Recovery Manager and the recovery partition. If you have the recovery disc you can use it to reclaim the lost data or order recovery disc from HP. I am not sure how much they cost but don't expect them to cost much.
#5
Scotty Boy
[FONT=Verdana]It would also be handy to confirm the exact model of HP laptop you have, as that will help to confirm that it definitely comes with SATA support for replacing the hard disk.

Cheers, Scotty Boy! :thumbsup:[/FONT]


Yes, of couse, sorry. Its a compaq presario v6000 ( i was told to use HP help desk so assumed it was HP,..oops)
#6
Compaq merged with HP a few years ago. :thumbsup:
#7
nomeames
Hope you did not remove the HP Recovery Manager and the recovery partition. If you have the recovery disc you can use it to reclaim the lost data or order recovery disc from HP. I am not sure how much they cost but don't expect them to cost much.


Thank you for replying but the trouble is it wont load anything so getting a disc in there is impossible and I can't even get the desktop up now so can't access the internet.:-(
#8
unseenangelwings
Thank you for replying but the trouble is it wont load anything so getting a disc in there is impossible and I can't even get the desktop up now so can't access the internet.:-(


If you can't even F11 to restore to factory defaults then you will need to get hold of the recovery disk(s) from HP, as advised above. You can then boot off the disk and it will format the drive and set it back to all original settings which may well resolve it (then you can try the software I linked to in order to try and rescue your photo's).
#9
Babbabooey;7472769
If you can't even F11 to restore to factory defaults then you will need to get hold of the recovery disk(s) from HP, as advised above. You can then boot off the disk and it will format the drive and set it back to all original settings which may well resolve it (then you can try the software I linked to in order to try and rescue your photo's).


I really wouldn't advise a course of action that will format the drive and then attempt to unformat the photos. You'll only make the problem worse.

Do you have another laptop or computer available to you? If so get a 2.5" hard disk enclosure and connect it to the other computer via the USB cable. Then you can explore the drive without having to boot from it and copy off everything you need. The chances are that the sectors with your photos on are undamaged.

PM me if you get stuck.
#10
suchafunkymonkey
I really wouldn't advise a course of action that will format the drive and then attempt to unformat the photos. You'll only make the problem worse.

Do you have another laptop or computer available to you? If so get a 2.5" hard disk enclosure and connect it to the other computer via the USB cable. Then you can explore the drive without having to boot from it and copy off everything you need. The chances are that the sectors with your photos on are undamaged.

PM me if you get stuck.


You do realise that formatting a drive doesn't actually erase the data?
#11
Babbabooey;7472864
You do realise that formatting a drive doesn't actually erase the data?


I do, but I don't think the OP is a techy person, so it will only confuse things. Its much easier to rescue the files by viewing them from another machine.
#12
Babbabooey
If you can't even F11 to restore to factory defaults then you will need to get hold of the recovery disk(s) from HP, as advised above. You can then boot off the disk and it will format the drive and set it back to all original settings which may well resolve it (then you can try the software I linked to in order to try and rescue your photo's).


I did the F11 factory reset before it died and it came alive for all of about 10 mins and then crashed again and since then It won't come on at all
#13
suchafunkymonkey
I do, but I don't think the OP is a techy person, so it will only confuse things. Its much easier to rescue the files by viewing them from another machine.


Thats the exact reason why I wouldn't suggest they go around opening their laptop, removing the hard drive, attaching it to a caddy and trying to view it from another PC.

Of couse that's what a technically minded person would do, but if they're not confident in doing that then it's much simpler to recover their operating system and then run the data recovery software on it.
#14
suchafunkymonkey
I do, but I don't think the OP is a techy person, so it will only confuse things. Its much easier to rescue the files by viewing them from another machine.


lol, oh, you are soooo right lmao. You lost me at the 2.5" thing
1 Like #15
Babbabooey;7473018
Thats the exact reason why I wouldn't suggest they go around opening their laptop, removing the hard drive, attaching it to a caddy and trying to view it from another PC.

Of couse that's what a technically minded person would do, but if they're not confident in doing that then it's much simpler to recover their operating system and then run the data recovery software on it.


You don't have to "open" the laptop to remove a hard drive and as it's 99% likely that the drive is dying, it will have to be replaced anyway.
#16
suchafunkymonkey
You don't have to "open" the laptop to remove a hard drive and as it's 99% likely that the drive is dying, it will have to be replaced anyway.


Maybe you can take out hard drives via the power of Osmosis, but the rest of us have to open them. :roll:
#17
I just tried to use F2 which does a self test on primary hard disk. its supposed to take 85 mins but after 2 mins it comes up test status: #10008 - replace hard disk.

Thats bad isn't it????
#18
unseenangelwings
I just tried to use F2 which does a self test on primary hard disk. its supposed to take 85 mins but after 2 mins it comes up test status: #10008 - replace hard disk.

Thats bad isn't it????


Lol, you think? :-D
Time to get a new one.
#19
Babbabooey;7473071
Maybe you can take out hard drives via the power of Osmosis, but the rest of us have to open them. :roll:


No, I only have to remove the hard drive access cover and life the drive out or in the case of dell's remove the retaining screw and slide it out. Are you telling me you have to open up the whole laptop to remove a hard drive?
#20
I'm off for now, OP, let me know if you need more help.
1 Like #21
OK. Here's a piece of information for you. Not sute if you know it already. It seems there are some known issues with your model of notebook and you might get it repaired by HP for FREE (depending on your original warranty)

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=uk&docname=c01087194&dlc=en

In the mean time don't try any recovery on your own. Good luck!

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