I'd like to ask anyone in the know about computers the following questions please and would be grateful for any help and advice. (sorry it's a bit long winded)
My HP laptop (2 yrs old) started to crash intermittently and got worse over a couple of days. After trying all possible options of system restore, start up repair etc... it eventually wouldn't get past the ERR1ERR3 screen.
I thought for about the 20th time i'd try a system restore( F11) back to a previous date (sometimes it seemed to work). Unfortunately, I wasn't paying much attention and seemed to do a complete factory reset by accident. For the short amount of time that it worked after that, I had lost everything without creating a backup.... And then it completely died and wouldn't load past ERR1ERR3.
I am aware that I can recover the data if the HD is ok but i'm pretty much guessing it's had it so is there any other way of retrieving it other than paying PC world £600?
and secondly, does anyone know how much it would cost to replace the HD and should the retrieve be attempted before or after I replace it?
I'll be totally grateful if anyone can be of help to a very sad
Mum who has lost all of her baby's photos :(