I need some advice on what do to...
About 9 months ago a glass cafetiere shattered in my hand whilst i was cleaning it with a sponge and cut my hand in several places leaving a few minor scars. I contacted the company who made it (Whittards of Chelsea) and they strung me along for about 3 months before it finally got pased to their insurance team. The insurance team eventually sent me the documantes i needed to make a claim against whittards, but also sent me someone elses claim details as well! I was P##### off about this as well, but there's the kicker... the guy who was dealing with my claim left the company, I haven't had any contact from them at all, and when I have rung them, i was lied too. The first guy I spoke to told me he was going to send a claim document to Whittards via Special delivery the same day...when I rang two weeks later it apparently hadnt even been printed!:x
Should I just forget these clowns or what? I still have pictures of my scarred hand somewhere and this really wasn't my fault...and they still haven't replaced the bloody cafetiere!
thanks in advance