Help with Laptop and windows - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Help with Laptop and windows

Kellie + Paisley Avatar
8y, 4m agoPosted 8 years, 4 months ago
I returned my laptop to HP 2 weeks ago because it wasn't charging, they sent it back to me saying they put new motherboard in etc and today when I turned my laptop it came up with activate windows now and was j ust a black screen so I typed in the code at the bottom of my laptop and it said its genuine etc and I could continue using windows, I now have writting on the right hand side of my desktop saying windows vista (TM) Build 6000 - this copy if windows is not genuine

help please! rep will be left
Kellie + Paisley Avatar
8y, 4m agoPosted 8 years, 4 months ago
Options

All Comments

(9) Jump to unreadPost a comment
Comments/page:
1 Like #1
Have you tried restarting the laptop?? I think it should go after a re-boot.
1 Like #2
OEM versions of Windows are intended to be used with the hardware that was sold with your copy of Windows. When Windows was first activated it makes a note of the hardware in your laptop and when certain hardware has changed (your motherboard, in your case) Windows sees that there is a change in hardware and that the license agreement has been breached as the copy of your Windows was intended for use with your previous hardware.

A telephone call to Microsoft to explain that your laptop had undergone repairs due to a faulty motherboard will allow them to reactivate your version of Windows.
#3
midlandscomics
Have you tried restarting the laptop?? I think it should go after a re-boot.


yep done that still says it
#4
ElliottC
OEM versions of Windows are intended to be used with the hardware that was sold with your copy of Windows. When Windows was first activated it makes a note of the hardware in your laptop and when certain hardware has changed (your motherboard, in your case) Windows sees that there is a change in hardware and that the license agreement has been breached as the copy of your Windows was intended for use with your previous hardware.

A telephone call to Microsoft to explain that your laptop had undergone repairs due to a faulty motherboard will allow them to reactivate your version of Windows.


thanks will give them a call now
#5
I'm gonna have 2 rep you 2 tomorrow as it saying I have run out of rep :S
1 Like #6
Yeah either call Microsoft's helpline, Or take it back to the store and let them sort it out for you. id go with the latter as im rather lazy :P

But with changing the hardware then re-entering the key for windows it will be thinking there is 2 versions of widows vista with the same key running on 2 seperate machines due to the motherboard replacement.

Hope you get it sorted!
#7
Arizolas
Yeah either call Microsoft's helpline, Or take it back to the store and let them sort it out for you. id go with the latter as im rather lazy :P

But with changing the hardware then re-entering the key for windows it will be thinking there is 2 versions of widows vista with the same key running on 2 seperate machines due to the motherboard replacement.

Hope you get it sorted!


No this does not lead to 2 separate versions of Windows on 2 machines. It is one version of Windows activated for a particular laptop. The previous activation has been lost and reactivation will register the new hardware with Windows. Microsoft allows it in cases where repairs have been done and not for a motherboard upgrade (although it has been known for people who are upgrading their motherboards to claim that this was carried out due to a failure with the previous motherboard).
1 Like #8
did HP find the sauce of the problem ?
#9
Karim786
did HP find the sauce of the problem ?


they said everything was fine and the message would next go away when I restarted ( but I already did that and it never) but anyway I done it again and it worked :roll:

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!