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Help with laptop please.

Jenny1979x Avatar
7y, 1d agoPosted 7 years, 1 day ago
My son had a laptop for Christmas and has been using it fine.
Today however, i've tried to get online and its not letting me. When i try to connect its saying 'The settings saved on this computer for the network do not match the requirements of the network'
Any help?
His laptop is running Windows 7.
Jenny1979x Avatar
7y, 1d agoPosted 7 years, 1 day ago

All Comments

(7) Jump to unreadPost a comment
tried restarting?
Yep, and i did a system restore.
Try shutting down and restarting as suggested
Make sure the Wifi is turned on if your using wireless? Usually Fn key and one of the F1-F12 keys pressed together
look in control panel go to network connections right click the icon which runs your internet and select repair

Hope this helps?
I'm now getting this -
'The wireless security settings on this computer do not match the settings on "themadhouse" (SSID)
1 Like #5
Sounds like your password is incorrect
Double click on your wireless symbol at the bottom right of your screen select your wireless network and select diconnect then click on it again to re connect it YOU WILL NEED TO KNOW YOUR WIRLESS PASSWORD (security key) IF YOU DO THIS.
I'm assuming themadhouse is your home connection?
1 Like #6
Try connecting to your router using ethernet cable and then goto Network and Sharing Center. Under "manage wireless networks" remove your network from the list and then connect again using the password.
Thank you for your help, i don't know what happend or how it fixed itself, but its now working.

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