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Help with my Dell laptop please?

£0.00 @ Dell
I have a Dell vostro 1000 It was bought 22months ago and at 11 months made a pop noise and went off. Dell sent a man out who replaced the heat sync, motherboard and fan. All great til 5months later s… Read More
plumberman01 Avatar
7y, 5m agoPosted 7 years, 5 months ago
I have a Dell vostro 1000
It was bought 22months ago and at 11 months made a pop noise and went off. Dell sent a man out who replaced the heat sync, motherboard and fan. All great til 5months later same fault. Helpline tells me it needs same 3 parts-i asked them surely there was a warranty on the repair? they said nope and i needed to pay aound £260. I argued it and a manager told me they could charge me £110 extra warranty and then fix for free but that was the best they could do. I just try to keep it cool so it stays on.
Anyway its 22months old and the message comes up battery needs replacing-if i unplug it lasts less than 5 minutes and i even paid extra for the extra cell battery!
Is this typical of what to expect? and have i dont something wrong othe than buy fom Dell as i feel they have well and truely done me over lol

At least i can still laugh....
Thanks anyone can help.
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plumberman01 Avatar
7y, 5m agoPosted 7 years, 5 months ago
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#1
The warranty on the battery usually only lasts 6 months. Have a look on ebay. I got a 9 cell battery for about £40 a few years ago for my vostro 1500.

There are things you can do before buying a new one. Try completely draining the battery, then fully charging it again. Do that a few times and see if it makes any difference.
#2
deathtrap3000
The warranty on the battery usually only lasts 6 months. Have a look on ebay. I got a 9 cell battery for about £40 a few years ago for my vostro 1500.


Thanks for the reply-should they need replacing so soon or is this average? and even if i get the battery i got the overheating feature-i dont need heating on:oops:


and it drains in like 3 minutes....
1 Like #3
plumberman01
Thanks for the reply-should they need replacing so soon or is this average? and even if i get the battery i got the overheating feature-i dont need heating on:oops:


and it drains in like 3 minutes....


Well youve had it almost 2 years. Not sure on the charge/discharge cycle, but its usually about 1000 times.
#4
deathtrap3000
Well youve had it almost 2 years. Not sure on the charge/discharge cycle, but its usually about 1000 times.


ok thanks maybe i just expected more:?
1 Like #5
Sounds like you have had a rough ride

By the sounds of it the geeky chap you had to fix it with the curly blond hair probably did not seat the heatsink correctly when he re-assembled it, but you wont be able to prove it. :roll:

To be honest if you can get it fixed for 110 quid with a 12 month warranty then its cheaper than buying a new one, or even a 2nd user one. At least with this one your setting will all be still in tact and you wont lose any data.

I've had dells for about 10 years now, and batteries in the laptops I have bought have always lasted at least 3 years, I have a latitude that is currently 5.5 years old, it still runs on the battery and last for about an hour

Have Fun
#6
tyke-eng
Sounds like you have had a rough ride

By the sounds of it the geeky chap you had to fix it with the curly blond hair probably did not seat the heatsink correctly when he re-assembled it, but you wont be able to prove it. :roll:

To be honest if you can get it fixed for 110 quid with a 12 month warranty then its cheaper than buying a new one, or even a 2nd user one. At least with this one your setting will all be still in tact and you wont lose any data.

I've had dells for about 10 years now, and batteries in the laptops I have bought have always lasted at least 3 years, I have a latitude that is currently 5.5 years old, it still runs on the battery and last for about an hour

Have Fun



thanks i think i just havent much faith in them-the attitude was bad on the phone...i think its shocking as they wouldn't get away with what they say if they were in person...
next time i buy one it will be fom the local comp shop-a face to go back to. Dixons have been even worse with partners:?
1 Like #7
I had a Vostro 1000, first the battery died (11 months so they replaced) then mine died exactly the same as yours after about the same time. £300+ for less than 2 years isn't particularly great is it?
#8
greg_68
I had a Vostro 1000, first the battery died (11 months so they replaced) then mine died exactly the same as yours after about the same time. £300+ for less than 2 years isn't particularly great is it?


nope i think its disgusting personally and wont get another from them. Im pretty sue they know its a fault as they diagnosed right away..i dont know much about computers so thats why i asked-i imagined i would have it for maybe 3 years or so, or if less it would be saleable or fit for the kids but its sadly fit for the bin:x
#9
plumberman01
nope i think its disgusting personally and wont get another from them. Im pretty sue they know its a fault as they diagnosed right away..i dont know much about computers so thats why i asked-i imagined i would have it for maybe 3 years or so, or if less it would be saleable or fit for the kids but its sadly fit for the bin:x

Dont throw it in the bin

My collegue had a trashed Packard Bell that would not power up

I managed to get 52 quid for it on fleabay without the hard drive + Postage. Then I put the hard drive in a USB external caddy so she could get the data from it
#10
^^ Agreed I got a caddy off ebay for a fiver sucked all the info off the hard drive and then erased it. (you are welcome to borrow the caddy if you need to get the info off your hard drive)

Plan to put it on ebay soon, should get around £70 for it, maybe more.

Still doesn't make up for the £250+ I've lost though.

Like the OP I would be hesitant to buy Dell again although I admit that all laptops are prone to failure so it may not be any better going to elsewhere.
#11
i just would like a face to slap tbh! (joke)

i dont understand the caddy thing but your very generous-thanks fo the offer. Son is god with comps so i will let him sort what he can for me. I want to save all me pics b4 it goes completely off...

i will sell it not trash it tho as im sue a lot of people could fix it easily...just sadly not me!!

Thanks all of you i have left rep xx

you will also notice the faulty 'r' key
#12
You can take the hard drive out of the laptop fit inside a caddy and then it is like a portable hard drive. You link it up to another pc and it will see it as another drive. You can then transfer data from the laptop hard drive to the pc.
#13
greg_68
You can take the hard drive out of the laptop fit inside a caddy and then it is like a portable hard drive. You link it up to another pc and it will see it as another drive. You can then transfer data from the laptop hard drive to the pc.


its so kind of you to explain just a waste on me as i have no idea how to emove the hard drive. What is nice is that you have made me aware i can do it thanks! i worry about losing all my stuff:oops:

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