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Help with paper jam on hp office jet 7410 all in one

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I was just hoping for a small miracle here. My hp scanner/printer has stopped working - it says "carriage jam open door, clear carriage jam and the press ok to continue". I cant find any paper… Read More
fairy Avatar
7y, 7m agoPosted 7 years, 7 months ago
I was just hoping for a small miracle here. My hp scanner/printer has stopped working - it says

"carriage jam open door, clear carriage jam and the press ok to continue".

I cant find any paper stuck anywhere. I have checked each stage of the help page:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&lang=en&product=391194

although I cant do a test as the thing is not printing and I still cannot get rid of the error message.

Is this now fit for the bin or can anyone techie suggest what is wrong with it? Has it for example got any well known faults?

Thank you.
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fairy Avatar
7y, 7m agoPosted 7 years, 7 months ago
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(13) Jump to unreadPost a comment
Comments/page:
#1
Have you tried turning it off and back on again lol
#2
Do any of these help

or this
#3
deb8z
Have you tried turning it off and back on again lol


about 1000 times
#4
try putting the jam on some toast
#5
Just cos you cant see a paper jammed doesnt mean there isnt any jammed.

It says paper jam so check the rollers properly
#6
J4GG4
Just cos you cant see a paper jammed doesnt mean there isnt any jammed.

It says paper jam so check the rollers properly



Not necessarily. It could be a faulty or broken paper sensor which would involve more investigation . . .
#7
J4GG4
Just cos you cant see a paper jammed doesnt mean there isnt any jammed.

It says paper jam so check the rollers properly


defo no paper.

any idea what else to check - my husband says bin it and get a new one but I think it is too expensive not to try fixing first
#8
tallpete33
Not necessarily. It could be a faulty or broken paper sensor which would involve more investigation . . .


where are the paper sensors?
#9
Not familiar with this model tbh but look inside the printer. they are usually little black plastic flags in the middle of the paper path. Check they are fixed on ok and swing freely. If you have a can of air duster, give them a blast as they are optical and it could just be dust thats causing them to fail.

You might need the printer looked at professionally though, it could be worth ringing around for quotes.
#10
tallpete33
Not necessarily. It could be a faulty or broken paper sensor which would involve more investigation . . .


Im stating the obvious first. Search for any paper jammed THEN try cleaning any sensors and rollers. THEN if all else fails then its a faulty parts/printer.
#11
J4GG4
Im stating the obvious first. Search for any paper jammed THEN try cleaning any sensors and rollers. THEN if all else fails then its a faulty parts/printer.




OP said " I cant find any paper stuck anywhere"


Try this link to the HP website
#12
Thank you but I have aready done all that as per my first post. Looks like it is for the big bin!
#13
Mine said this when the paper feed was broken....

has it been noisy lately?

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