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Help with restaurant complaint

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Wondering if anyone can give me any advice on this issue i am having. Went to a restaurant in London, very well known and pretty expensive....service was bad so made a complaint by email. Was told …
vmessy Avatar
7y, 9m agoPosted 7 years, 9 months ago
Wondering if anyone can give me any advice on this issue i am having.

Went to a restaurant in London, very well known and pretty expensive....service was bad so made a complaint by email. Was told by the restaurant manager to make a booking for a free meal and champagne. Few weeks later shes no longer working there and the restaurant are saying she dont work here so tough. I have the emails back and forth but they still not willing to budge.

any advice for me to get this sorted? Can i take it to small claims court?

thanks

vmessy
vmessy Avatar
7y, 9m agoPosted 7 years, 9 months ago
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#1
I think that if you have emails to back up your claim you can take them to court, because her emails are memoranda to a contract between you. But you should check with a lawyer.

I hope you didn't leave a gratuity!
#2
Would it really be worth the cost it would cost you to take to a small claims court?
#3
Go to the local press, they'd love it.
#4
munnski
Would it really be worth the cost it would cost you to take to a small claims court?

Of course, that is the other consideration because there is a cost, and there is no guarantee that you will win, even if you are in the right. It depends on the mood and caiibre of the registrar before whom it comes. It is risky; I think the cost is around £50.
#5
Shark Girl
Go to the local press, they'd love it.


threatening to bring the press in will always grab attention, bad press = bad business. :thumbsup:
banned#6
Build a bridge and get over it cos its not worth the hassle for a free meal in a resturant with bad service

If it was such a rubbish experience why would you want to go back. Just avoid the resturant in future and tell friends and family how bad it is so they don't have the same experience in future.
#7
jasonodell
threatening to bring the press in will always grab attention, bad press = bad business. :thumbsup:

While they say that there's no such thing as bad publicity, I think in this case telling the restaurant owners that you've had enough and you're going to send all the documentation to the press is not a bad idea. If the communication had simply been verbal the press would be right not to touch it, but where there is documentary evidence of a clear admission by the manager (even if she is no longer working there) I think the restaurant would be very foolish to risk their reputation for the sake of a hundred quid or so for a free meal.

It's worth a punt, but my advice is not to sound threatening, rather world-weary and disappointed, stating that you feel you have been left with no choice, and regretfully ..... :thumbsup:
#8
Don't fight over the free meal and stuff. They're bound to lace it with some "special" stuff when you place an order. One lesson I've learnt is never complain in a restaurant and don't be stroppy or rude to waiters. They have the power to garnish our order with unpleasant stuff! If the restaurant is bad or the service is bad, refrain from going there and spread the news.
#9
Paddy Charlie
Build a bridge and get over it cos its not worth the hassle for a free meal in a resturant with bad service

If it was such a rubbish experience why would you want to go back. Just avoid the resturant in future and tell friends and family how bad it is so they don't have the same experience in future.
You may be right. I think it depends on how angry one is about it.

A few years ago I went to a restaurant, my family and the family of a friend (it was one of the 'cafe' chains with a French name) and the service was appalling. The staff was offhand bordering on rude and the food was mediocre at best. I would have just said nothing, left no tip and resolved never to return to that chain, and advise all my friends not to either.

My friend (who is a Finance Director for a large company) was of a different mind, and he complained. He demanded to see the Manager, who wasn't there but his deputy was. The deputy said that he didn't have the authority to reduce the bill or grant any compensation and it was agreed that my friend would call the manager the next day.

This he did, there was an exchange of views in which my friend was robust to say the least and in the end he won a free meal for all of us at our convenience.

But whether it would be worth going to court over .... hard to say. If I were really angry I think I would.
#10
gaanja
Don't fight over the free meal and stuff. They're bound to lace it with some "special" stuff when you place an order. One lesson I've learnt is never complain in a restaurant and don't be stroppy or rude to waiters. They have the power to garnish our order with unpleasant stuff! If the restaurant is bad or the service is bad, refrain from going there and spread the news.
Oh man, that is so true! I'd forgotten that.
banned#11
get over it? tightwad!
#12
Afterburner
Oh man, that is so true! I'd forgotten that.


+100 :whistling:
banned#13
vibeone;5462310
get over it? tightwad!

A little harsh but I agree you should move on. Even if you win, would you really trust the food they served you when you went for your free meal :w00t: (hold the mayo please!)
#14
Paddy Charlie
Build a bridge and get over it cos its not worth the hassle for a free meal in a resturant with bad service

If it was such a rubbish experience why would you want to go back. Just avoid the resturant in future and tell friends and family how bad it is so they don't have the same experience in future.


Totally agree with this, I'm a waitress and personally think if your not happy with something move on and don't return. There is a habit now a days of complaining in order to get free stuff and actually some people do it for the sake of it, little do they realisee the consequences this may have on peoples jobs.
I don't condone bad service at all, if your paying for something you expect it to be good, guess we don't don't know the full details of the complaint.
I personally wouldn't persue it.
#15
Emma-lee
Totally agree with this, I'm a waitress and personally think if your not happy with something move on and don't return. There is a habit now a days of complaining in order to get free stuff and actually some people do it for the sake of it, little do they realisee the consequences this may have on peoples jobs.
I don't condone bad service at all, if your paying for something you expect it to be good, guess we don't don't know the full details of the complaint.
I personally wouldn't persue it.


I agree, move on but spread the word how bad the place is. Prehaps if people dont eat there they will have to improve or close down.
#16
thanks for the responses...going through them now. think i will just kick of and try and get my money back instead of going back for the meal...it was £100 for both of uf and we veggie!!!
#17
vibeone
get over it? tightwad!


Useful input as always Vibe!
#18
did you not complain on the night you were there?
#19
wulshaz
did you not complain on the night you were there?

tried too...they said you have to write in or ideally email in!! i think i will just leave it and not go back...shame though as the food was nice just the waiting times and service was bad...oh well you live you learn i guess!
#20
vmessy
tried too...they said you have to write in or ideally email in!! i think i will just leave it and not go back...shame though as the food was nice just the waiting times and service was bad...oh well you live you learn i guess!

yeh that is true and really they are not that good if they wouldnt even listen to you that night, i dont think i would go back for a meal as you never know what could be in it unfortunately :oops:
[mod]#21
No, you cannot take it to a small claims court.
Strictly not true, you can take it to a small claims court but they will take a very dim view of it.
#22
Name and shame :D
#23
court????? for a not-as-expected-service-at-a-restaurant? Let it drop!
#24
i would advise you to never return to a restaurant after making a complaint!
the free meal you were promised will undoubtedly be laced with several bodily fluids!!!!!!!!!!:thinking: ;-)
#25
You have no grounds for getting anything from this. You accepted an offer from someone no longer in their employment, it is not a contract or anything. She probably knew she was for the off and did it to spite the owners anyway.
#26
vmessy
thanks for the responses...going through them now. think i will just kick of and try and get my money back instead of going back for the meal...it was £100 for both of uf and we veggie!!!


You can't get your money back for bad service. You ate the food that you paid for and then complained after - it was up to you to negotiate a reduction at the time of the transaction and not via an email thereafter.
[mod]#27
Book a table, eat, after Dessert run like hell and leave a note saying "i was going to pay........but now i'm not.........so tough!" :-D

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