This is my first post as a newbie, hope I have posted in the right place.
Hoping for some advice, info etc on a problem I have.
My mother-in-law purchased a Dmtech TV last year ( April 2007 ) approx price £360.00.
with a 1 year warranty which expired this year in April.
The TV has recentley broken down, and we told her to wait for us to return it
and try sort the problem out, as she is a pensioner we thought it would be better
if we returned it for her and save her the hassle.
I know the warranty has expired but i believe when paying £360.00 for a TV
you expect it to last longer than 16 months, it's just 4 months past the warranty expirery.
Anyway, she decided to return the TV herself today, she didn't want to be a burden,
as she says. We were unaware of this of course.
Apparently the woman at Currys didn't seem interested in the problem
and told my mother-in-law " it's an old TV ", and " it's well out of it's warranty "
and " we don't repair TV's ", of course my mother-in-law timidly walked away thinking that's it, theres nothing i can do, and went and bought a new TV from another store.
I am now going to return the TV to Currys myself, i know the warranty has expired
but i believe the product should last longer than 16 months, correct me if i am wrong.
I just find it disgracefull that a pensioner ( or anybody for that matter ) spends £360.00
of their savings on a TV from a reputable company for it to last 16 months
and then basically be told theres nothing they can do.
If anybody could give me any information, advice or just opinions, i would be very grateful.
As in should i take the TV back,
Am i within my rights to take the TV back,
How should i go about taking it back ( I don't want to go in like a Bull in a china shop )
if i am in the wrong.
Any advice or information much appreciated.