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help!!! with sons laptop please.

sofiamary Avatar
9y, 2m agoPosted 9 years, 2 months ago
hi is anyone any good at diagnosising problems with pc's

my sons lap top will not charge.

we cannot get it to even turn on, no lights at all or picture, when we first try to turn it on the orange charge light comes on for a few seconds then goes of, just like it is dead, have done a few checks but i dont want to start taking it apart, the battery is showing full charge, and the charger is new, so think it is more technical, possibly mother board or some sort of brooken circuit somewhere,

he say he hasnt dropped it, but cant be sure.

any help or advice would be grately appreciated. thanks.
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sofiamary Avatar
9y, 2m agoPosted 9 years, 2 months ago
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1 Like #1
sofiamary
hi is anyone any good at diagnosising problems with pc's

my sons lap top will not charge.

we cannot get it to even turn on, no lights at all or picture, when we first try to turn it on the orange charge light comes on for a few seconds then goes of, just like it is dead, have done a few checks but i dont want to start taking it apart, the battery is showing full charge, and the charger is new, so think it is more technical, possibly mother board or some sort of brooken circuit somewhere,

[COLOR="Red"][SIZE="3"]he say he hasnt dropped it, but cant be sure.[/SIZE][/COLOR]

any help or advice would be grately appreciated. thanks.


He's dropped it and it's knackered :thumbsup:
#2
peteivy
He's dropped it and it's knackered :thumbsup:



you are probaly right!! :thumbsup:
1 Like #3
Does it work when connected to the mains and not the battery?
#4
no nothing wont even boot up.
.
1 Like #5
the problem might be the charger :thinking:

or the battery :thinking:

it is better someone who is aware to take a look :)
1 Like #6
I had what sounds like an identical problem some years back and it was a fault in the power board. It was still under warranty (Toshiba) so I have no idea how much it would have cost to fix, sorry. When it was fixed everything was still on the hard drive so no lost data. I guess it will come down to whether or not it is worth fixing and how much data might be lost if you don't.
1 Like #7
Soudns like a very similar problem i had with my old lappy. You hit the power button, the lights flash and fan starts then stops again. Problem with mine was a knackered CD drive stopping it going. Worth trying before you throw it away
#8
Try powering it up with just the battery.....if that doesn't work, take the battery out, then try power from mains only.
#9
hi, thanks everyone for your replys and help,

a very busy day for me today, so will have a fiddle when i get in later and let you all know what is happening. :thumbsup:



that didnt sound too right!! lol :giggle:
1 Like #10
Do you keep your laptop on permanent charge? This is very bad for it!
1 Like #11
Check that the CD drive is empty - if the laptop is set to bootup from the CD first then it may be that causing the problem (although I say that in hope as it's the cheapest option for fixing it).

If the CD tray is empty & it still won't boot then it looks as though there's a fault with the internal gubbins, which could be big bucks to get fixed. If you decide to see about getting repaired then DON'T go to places like PC World - you'll be charged just for them to look at it & tell you that it doesn't work! Try & find an independent shop.
#12
thanks everybody for help and advice.

it is going to the doctors as cant find what is wrong, and if it is suitable to fix.

have left rep to all those that took time to reply, apart from iom as have just seen hes banned. :thumbsup:
#13
Lulu'sMammy
Do you keep your laptop on permanent charge? This is very bad for it!


No it isn't, I have a laptop which has spent most of its life on mains and still gets around 80% of its performance despite being around 30 months old. This loss in performance is due to the fact that li-ion batteries will degrade over time even if they are not used.

While it's true li-ion batteries have a limited amount of recharges plus they increased heat can cause increased degradation the other problem I've found is that laptops simply aren't designed to work with the battery taken out. In many cases the battery is a fairly substantial part of the base component's weight, without the battery it's left very unbalanced especially when moving the screen hinges. Furthermore the sides of the battery compartment can be quite a sharp edge which can snag on other items.

Either way it's not the cause of the problem here, a battery which has prematurely degraded will simply fail to hold a charge for any reasonable amount of time, it doesn't damage the power systems within the laptop itself.

I agree with cis_groupie, stay a long way from PC World or any company like that - ideally you want to take it to a company which specialises in repairs and has some presence across the UK. The problem you may well find is that if anything needs replaced aside from ram/processor/hard drive that it's simply going to be unecomonical to repair, laptop motherboards in particular are custom components that are not cheap and working on the machines is labour intensive.

John
#14
As already stated, if it wont work just the battery, wont work with just the charger, then it is a charge or motherboard issue.

Return it under warranty if covered still other.

If not then these guys are good and reliable: http://www.laptop-clinic.com/
#15
Same happened to my last Dell laptop six months ago. The motherboard was gone. I just bought a new Acer Aspire 5634WLMi. If your son's machine is too old, just replace it but do seek expert opinion and diagnosis before making any decision.
#16
sofiamary
thanks everybody for help and advice.

it is going to the doctors as cant find what is wrong, and if it is suitable to fix.

have left rep to all those that took time to reply, apart from iom as have just seen hes banned. :thumbsup:


Iom should be back, the lad's only on a temp-ban.

Anyhow, before you take the laptop anywhere, can you tell me what make and model it is? There's a stack of troubleshooting steps that haven't been taken here, and with a spot of luck, I might be able to help you get your system back up by the end of today.

So, aye -

What's the make and model?
How old is the laptop?
What troubleshooting steps did you try before?
Is there any visible damage?
Does anything rattle if you shake it gently?

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