Help with Sony laptop please - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Help with Sony laptop please

gav989 Avatar
8y, 8m agoPosted 8 years, 8 months ago
i bought my laptop just over a year ago, around the start of april 2007. the warrenty supplied with it expired on april 4th 2008, around april 6th, the disc drive (dvd and cd reader/writer) stopped working. it was working fine, then it wouldn't burn a dvd, then it wouldn't read one, then the same with cds, this happened throughout the course of a day, for no apparent reason. there's no error message or anything, the drive just doesn't register that there's a disc in it.

i filed a case thing with sony on their website, and they gave me a couple of things to try:

1. uninstall the drivers and restart the comuter twice (tried this, it didn't work)
2. system restore back to before it broke (didn't work)
3. completely wipe my computer and start again (haven't tried this yet, would like to avoid it completely
4. send it in for repair. i asked if they would be nice and give me the extra days warrenty, they said no, and that it would probably cost £237.18 (which is a weird price) to have it repaired by sony. the laptop cost me £650, but was reduced to around £500 before being taken off play.com, i don't know much about hardware, but the disc drive is not half the value of the laptop, that's just silly.

so here are my questions to you delightful people:

1. does anyone know how much places like novatech charge for this sort of repair, i'm going out this afternoon to ask around central london, but i thought it would be good to hear from people with past experience
2. how much do laptop cd/dvd rewriter drives cost to buy and install? or, are they easy to install myself?
3. alternatively, how much could i get for a sony laptop with a faulty disc drive (to be sold to some sort of tech wizard who can fix it and use it or sell it on for profit). it would come with software if they wanted it (or i could wipe it) but would include office 2007 ultimate, which is a pretty expensive piece of software

specs:

Operating System:
Operating System: Genuine Windows Vista Home Premium
Architecture:
Chipset: Mobile Intel 945GM Express Chipset
CPU Section:
Microprocessor Full Name: Intel Core Duo Processor T2250, Supports Enhanced Intel SpeedStep Technology
Microprocessor Manufacturer: Intel
Microprocessor Speed (GHz): 1.73
Number of Cores: 2
L2 Cache (KB): 2048
Frontside Bus (MHz): 533
Memory:
Memory Speed (MHz): 533
Memory Type: DDR2 SDRAM (2x512MB)
Max. Memory (MB): 2048
Memory Size (MB): 1024
Hard Disk Drive:
Hard Drive Capacity (GB): 120
Hard Drive Type: Serial ATA
Hard Drive speed (rpm): 5400
Optical Drive:
Optical Drive Type: DVD+-RW/+-R DL/RAM
Optical Drive Fitting: Built-in
Optical Drive Speed Read: CD x24, CD-R x24, CD-RW x24, DVD x8, DVD-R DL x6, DVD-R x8, DVD-RW x6, DVD+R DL x6, DVD+R x8, DVD+RW x8, DVD-RAM x5
Optical Drive Speed Write: CD-R x24, CD-RW x16, DVD-R DL x4, DVD-R x8, DVD-RW x6, DVD+R DL x4, DVD+R x8, DVD+RW x8 , DVD-RAM x5
Display:
Display Type: X-black LCD
Diagonal Size: 15.4"
Resolution Format: 1280 x 800
Resolution Type: WXGA
Graphics:
Graphic Card Full Name: Intel Graphics Media Accelerator 950
Producer: Intel
Interfaces:
4 Pin i.LINK (IEEE1394), 400 Mbps: 1
DC in: 1
Memory Stick Slot: 1
Memory Stick Slot Type: Memory Stick Std / Duo, Memory Stick PRO Std / Duo, high speed data transfer
SD Card Slot: 1
Audio out: 1
Audio out Type: Stereo Headphones/Speakers Jack
Microphone Jack: 1
RJ-11 Direct Port (Modem): 1
RJ-45 Direct Port (Network): 1
USB Speed: High/Full/Low
USB Ports: 2
VGA Connector for Monitor: 1
Express Card Slot: 1
Express Card Type: 34mm
Battery:
Battery Type: Lithium-Ion battery (VGP-BPS2A/S)
Connectivity:
Built-in Modem: V92/V.90
Integrated Wireless LAN: Yes
Wireless LAN Max. Date Rate (Mbps): 54
Wireless LAN Range (m): max. 100
Wireless LAN Type: 802.11b/g
Ethernet network: 100 BASE-TX/10 BASE-T
Multimedia
Intel High Definition Audio compatible: Yes
Built-in Stereo Speakers: Yes
3D Surround:Yes
Windows Sound System Compatible: Yes
Features:
Special Buttons: Power button, Wireless switch, Short-cut Keys (S1 & S2) , Mute, Volume Control
Auto Resolution: Plug and Display
Kensington Lock: Yes
Software:
Audio: SonicStageCP 4.2
Video & TV: DVgate Plus 2.3, WinDVD 8.0 for VAIO
Photo: Google Picasa
CD-DVD Burning: Easy Media creator 9, Click to DVD 2.6
Office Application: Adobe Reader 8.0, Microsoft Works 8.5, Microsoft Office 2003 STT (Try & Buy)
Security & Other: Norton Internet Security 2007 (with 90 days free virus update),), VAIO Recovery Utility 2.6 - HDD recovery (hidden partition), Skype, Google software package
Dimensions:
Depth Main Unit (mm): 264.5
Height Main Unit (min - max in mm): 29-38.9
Width Main Unit (mm): 364
Weight with Supplied Battery and Supplied Drive (kg): 3
Supplied Accessories:
AC Adaptor: Yes
Battery: Yes
Power Cord: Yes

from here: http://www.play.com/PC/PCs/4-/3300162/Sony-Vaio-VGN-N21E-W-Intel-Core-Duo-Processor-1-73GHz-15-4-Laptop-Genuine-Windows-Vista-Home-Premium/Product.html


keeping my options open, what do you think?

thanks in advance to anyone who takes the time to read this post, i know it's a little long...
gav989 Avatar
8y, 8m agoPosted 8 years, 8 months ago
Options

All Comments

(10) Jump to unreadPost a comment
Comments/page:
1 Like #1
A new drive is about £20-30 and it's usually just one screw, pop out the old drive and in with the new then exchange the bezel to make it all neat and tidy. Novatech won't touch it - I used to work there and they don't like non-Novatech OOW laptops...

My advice, do it yourself or get that techy friend to sort it for you...
#2
ok novatech ruled out, are there compatibility issues with disc drives? i.e. would i have to buy a sony disc drive?
#3
Nope - any drive will do - it's a pretty standard connection. Novatech will sell you the drive :)

You'll probably end up with a Sony (or Matshita) drive
#4
cool, £20-£30 sounds a lot better than £237, i can't imagine why it's so expensive...
#5
Because they don't want to bother with out of warranty repairs - too much hassle. It's the same with most big companies - Apple are one of the worst.
#6
If you're local to Portsmouth and get stuck I don't mind giving you a hand. I'm sure there are people from all over the country on HUKD happy to make the same offer.
#7
funnily enough i am local to portsmouth, i live near wickham. but i'm currently at university in london, thanks for the offer though. if it's as simple as undoing a screw and pulling out a drive i should be able to do it, if not, my mates dad is a hardware kinda guy, he set up our home network and supplied the hubs and stuff, so i'm sure he could lend a hand.

i shall begin searching for a good price disc drive. thanks for your help
#8
no problem mate
#9
Have you tried cleaning the drive ?
#10
i haven't tried with a cleaning fluid, but i've wiped with with a cloth, i always thoguht the fluid was a gimmick, is that not the case...?

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!