Help with WD Passport RMA/Customer Services - HotUKDeals
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Help with WD Passport RMA/Customer Services

Sheep87 Avatar
8y, 4d agoPosted 8 years, 4 days ago
Basically, I sent my 160gb WD passport for replacement back to WD, and I havent heard anything from them for over 2 weeks, apart from that they had recieved it at their collection point, which is halfway between their actaul RMA facility.

I cant find a number anywhere to call them, apart from a number somewhere in Europe.

Has anyone had any experiance with this process, or has/could find a UK telephone number?

Thanks in advance, will rep you helpful lovlies :)
Sheep87 Avatar
8y, 4d agoPosted 8 years, 4 days ago
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1 Like #1
The British number is listed at http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1048 as 00800- 27549338 . As this number covers all of Europe though, it doesn't specify what country calling code you need to use. The double-0 before the 8 makes me think it's maybe an American number, in which case using Telediscount (google it) to try it would make sense, since it'll only cost you a penny a minute that way.
1 Like #2
It's a toll free European number.
1 Like #3
I once used their replacement service and they sent me a used one as a replacement drive. I kept my old drive without any scratches and got a replacement drive with plenty of scratches.
#4
thanks guys for your help, i spoke to someone who told me there was a 2 week delay. rep added to you guys :thumbsup:
#5
yeh same for me. rang them up and said there was a delay and hopefully i should have it back next week (doubt it though)

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