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Help with wireless printer please

Goofeys Girl Avatar
5y, 7m agoPosted 5 years, 7 months ago
Hello
My partner is having problems with his laptop when he wants to print. I have checked and we have the current drivers.
I think it may be some confusion with the default.
At the moment he is showing four printers although we only have one. Listed as follows.
Epson series showing offline
Epson network showing ready with the tick for the default
Microsoft Office document image writer
Microsoft XPS document writer.
He has word 2003 and is running Vista.
It seems to be hit and miss to print something and usually takes ages to do so. I have changed the default a few times from the series to network and vice versa numerous times and now dont really know which one it should be on.
Can someone clarify which should be the default printer please.
Quite often he gets a message when he tries to print his word document that says the priinter has not responded.
Any help would be appreciated thanks.
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Goofeys Girl Avatar
5y, 7m agoPosted 5 years, 7 months ago
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1 Like #1
Run the network setup facility of the installed software, should be in the Epson start menu. You may also need to need to allow access through your firewall.

Edited By: simplyjimbo on Apr 26, 2011 19:57
#2
Thank you will try that when i can get to his laptop. Really appreciate you taking your time to answer.

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