Ordered 2 of the same items from Debenhams on Monday, they're not actually Christmas presents so I didn't mind if they came late. However, I have checked the tracking details and they claim to have delivered one this morning, with a signature. But I have been indoors all morning, have also checked my post & no card has been left to say which house the parcel has been left at (such bad practice!)! Called Debenhams who insist I knock all of my neighbours doors to see who has my item - that wouldn't be a problem if I knew where to start! live in a terraced property, therefore have neighbours eitherside & across the Road - they have been in touch with the Courier who do not have a name of who signed... Grrrrrrrrrrr!!!
My second item, the tracking status is - 'Not delivered - Parcel damaged', now Debenhams say it left their warehouse fine therefore must have been damaged in transit??? I'm pretty peeved off! They're checked all my local stores and the item is not in stock and is now OOS online :(
The items were the same items, same size and both left the warehouse & attempted delivery on the same day - I don't think I'll be ordering from them again... This is my 3rd order from them, previous ones have been fine - despite the courier leaving my last parcel with a neighbour 8 doors away!!!